Vishal Rana
Montreal,Canada
Summary
Professional in building operations, prepared to oversee facility management with focus on efficiency and tenant satisfaction. Proven ability to streamline maintenance processes and enhance operational performance. Reliable team collaborator who adapts to changing needs, ensuring smooth facility operations and high-quality service. Bachelors in business administration, diploma in e-commerce and online business management, Project on Study of consumer perception towards social media marketing, Internship in Study of stress management of employees. Skills in customer perception, social media marketing, teamwork, event organizing, time management, basic excel for data analysis
.
- Familiar with promoting digital and online aspects of brands through social media and email marketing.
- Comprehensive know-how to analysing competitor's profiles to drive conversion.
- Software skills: VN, Adobe Photoshop, Google Analytics, Word, Power point and Excel.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Concierge Team Member
Minto Group
06.2023 - Current
- Maintained a clean and welcoming lobby area, ensuring guests felt comfortable upon arrival.
- Supported front desk operations as needed during busy periods or staff shortages without compromising quality of service provided at the concierge desk.
- Mentored new team members, sharing best practices and assisting with their training to ensure a smooth transition into their roles.
- Enhanced guest satisfaction by providing personalized recommendations for dining, entertainment, and local attractions.
- Assisted in resolving guest concerns promptly, resulting in positive feedback and return visits.
Delivery Associate
Amazon
03.2022 - Current
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Expedited deliveries to meet customer deadlines and requirements.
- Streamlined package handling by organizing parcels for efficient loading and unloading.
Customer Service Representative Agent
Vox Data Solution Inc.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Security Guard
Magnum Protective Services
- Monitored CCTV cameras and alarm systems for security breaches.
- Wrote detailed reports of all security breaches and investigations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Loan Consultant
Axis Bank
- Organized community outreach events promoting financial literacy to build brand awareness in target markets.
- Assisted clients in securing loans by providing personalized guidance and identifying suitable products.
- Exceeded sales goals through proactive networking and lead generation initiatives.
- Managed a diverse portfolio of loans, ensuring compliance with company policies and industry regulations.
- Developed innovative marketing strategies to attract new business and expand market presence.
Education
BBA -
Rayat Bahra Institute of Management
Hoshiarpur, Punjab05-2020
High School Diploma -
Trebas Institute
Montreal, QC07-2023
Skills
- Microsoft PowerPoint
- Administrative support
- Customer service
- Computer proficiency
- Multitasking proficiency
- Time management expertise
- Property maintenance
- Security management
Certification
- Introduction to Data Analytics
- Introduction to Social Media Marketing
- Excel Basics for Data Analysis
Extracurricular Activities
Gold medallist in soccer at annual sports meet Intercollege. College event organiser.
Languages
English
Full Professional
French
Limited Working
Timeline
Concierge Team Member
Minto Group
06.2023 - Current
Delivery Associate
Amazon
03.2022 - Current
Customer Service Representative Agent
Vox Data Solution Inc.
Security Guard
Magnum Protective Services
Loan Consultant
Axis Bank
BBA -
Rayat Bahra Institute of Management
High School Diploma -
Trebas Institute
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