Vishal Panjgotra
Bedford,NS
Summary
Proven leader in hospitality, adept at problem-solving and customer service, with a track record of enhancing guest satisfaction at Comfort Inn Hotel. Excelled in team management and policy enforcement, significantly improving service standards. Skilled in cash handling and utilizing hospitality best practices, consistently ensuring a seamless guest experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Services Supervisor
Comfort Inn Hotel
03.2023 - 11.2024
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
- Reviewed upcoming events and planned for expected challenges.
Front Desk Agent
Best Western Hotel
07.2020 - 01.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
Cadd - Computer Aided Designing
Herzing College
Montreal, QC09-2021
Bachelor of Mechanical Engineering -
CGC College of Engineering
11-2018
Skills
- Problem-solving skills
- Customer service standards
- Greeting customers
- Cash handling
- Hospitality service expertise
- Listening skills
- Team management
- Policy enforcement
- Clerical duties
- File management
- Hospitality best practices
- Sales expertise
Certification
- CPR/AED Certification
- First Aid Certification
Timeline
Guest Services Supervisor
Comfort Inn Hotel
03.2023 - 11.2024
Front Desk Agent
Best Western Hotel
07.2020 - 01.2023
Cadd - Computer Aided Designing
Herzing College
Bachelor of Mechanical Engineering -
CGC College of Engineering
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