VISHAL PANCHAL
Kitchener,ON
Summary
CAREER SUMMARY Experienced customer-centric professional with a proven track record in delivering exceptional service and fostering customer loyalty. Demonstrated ability to embody core values and beliefs, creating memorable shopping experiences. Proactively maintains merchandise area and utilizes in-depth product knowledge to drive sales. A dedicated team player with a passion for exceeding expectations in the dynamic retail environment.
Overview
16
16
years of professional experience
Work History
PRODUCTION WORKER
Global Egg Corporation
04.2023 - Current
- Production: Checking product for quality, discarding bad quality products
- Packaging: Filing pails with products, transferring pails to skids and wrapping the skids
- Heavy, rep
- Lifting to 40lbs
- Using a pump truck and walkie to move skids.
HUMAN RESOURCES OFFICER
Samcom Technobrains Pvt Ltd
03.2018 - 10.2022
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
HUMAN RESOURCES EXECUTIVE
Variance InfoTech Pvt. Ltd
08.2017 - 02.2018
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Educated employees on company policy and kept employee handbook current.
- Directed hiring and onboarding programs for new employees.
- Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
BUSINESS DEVELOPMENT EXECUTIVE
Dev HR Solutions
05.2017 - 07.2017
- Communicated directly with customers and partners to build strong business networks and relationships.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Identified business development challenges and customer concerns for proactive resolution.
FINANCIAL CUSTOMER SERVICE REPRESENTATIVE
Angel Broking
02.2015 - 07.2016
- Client Relationship Management Beyond Transactions: Building strong and lasting relationships by offering personalized assistance, leading to increased customer satisfaction and loyalty
- Complaint Resolution with Empathy and Ownership: Handling customer complaints with empathy and taking ownership to turn unhappy customers into loyal ones and maintain the firm’s reputation
- Empowerment for Mobile App or Website Options: Providing self-service options enhances the trading and transaction experience, increases efficiency, and allows more focus on complex customer needs.
CLIENT SERVICE REPRESENTATIVE
Aruhat Technologies Pvt. Ltd
01.2014 - 02.2015
- Technical Expertise and Problem-Solving: Provide prompt and accurate solutions to IT-related issues, showcasing superior technical acumen to ensure clients' systems run smoothly
- Proactive Client Communication and Relationship Building: Engage with clients to understand their business needs, maintain trust, and reliability, leading to long-term partnerships
- Innovation and Value-Added Suggestions: Offer innovative ideas and improvements, recommending new technologies or software to enhance client operations and business success.
RETAIL CUSTOMER SERVICE REPRESENTATIVE
Parikh Brothers LLP
01.2008 - 08.2010
- Offering excellent customer service: Going beyond providing just good customer service, always aimed to create a positive and memorable shopping experience for customers
- Communication: Assisting customer in finding a particular product, climbing that extra ladder to engage customers in conversation to understand their needs and offering personalized recommendations
- Merchandizing & Stocking: Stocking shelves and ensure products are available, proactive merchandize area maintenance and zoning, tidy up the sections, ensure products are well-displayed and easily accessible.
Education
Bachelor of Business Administration - Insurance & Banking
Dr. Babasaheb Ambedkar University
Post Graduate Diploma - Human Resources Management
Mahatma Gandhi Labour Institute
Skills
- Customer Service
- Time Management
- Problem Solving
- Microsoft Office
- Interpersonal Skills
- Great Communication
- Excellent Team Player
- Customer Focus
- Organizational Skills
- Adaptability
Timeline
PRODUCTION WORKER
Global Egg Corporation
04.2023 - Current
HUMAN RESOURCES OFFICER
Samcom Technobrains Pvt Ltd
03.2018 - 10.2022
HUMAN RESOURCES EXECUTIVE
Variance InfoTech Pvt. Ltd
08.2017 - 02.2018
BUSINESS DEVELOPMENT EXECUTIVE
Dev HR Solutions
05.2017 - 07.2017
FINANCIAL CUSTOMER SERVICE REPRESENTATIVE
Angel Broking
02.2015 - 07.2016
CLIENT SERVICE REPRESENTATIVE
Aruhat Technologies Pvt. Ltd
01.2014 - 02.2015
RETAIL CUSTOMER SERVICE REPRESENTATIVE
Parikh Brothers LLP
01.2008 - 08.2010
Bachelor of Business Administration - Insurance & Banking
Dr. Babasaheb Ambedkar University
Post Graduate Diploma - Human Resources Management
Mahatma Gandhi Labour Institute
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