Vishal Mudgil

• In a capacity of Systems Architect, I prime design of multi-tenant hosted UC/PBX solution based on Microsoft's "Metaswitch" platform
• I am also responsible for assisting Product/Marketing team for Product/feature packaging

My duties includes

• Provide design, engineering and integration planning of appropriate technological solution to satisfy Product requirements, balancing capacity, cost (all elements, support, capital, maintenance)
• Participating in Agile Team event as System Architect and provide architectural guidance and technical enablement
• Develop and update test plans used to evaluate new services for Hosted UC solution, new CPE (Polycom/Grandstream/Cisco) and software/firmware releases and processes and procedures needed to deploy, provision, test, and repair systems.
• Involved with Product and Marketing team for feature packaging, GTM strategies
• Provide engineering expertise on specific platforms/services/products for successful integration and operation of the platforms/services/products in the network
• Build solution Design/Architectural documents
• Responsible for 3rd Party Solution integration (Billing/Recording) , testing/Proof of Concept with Metaswitch solution.

• As a Senior UC Consultant, I maintain, manage Multi-Customer Medium to Large scale UC infrastructure
• As a Tier-3 escalation point of contact, I do engage in complex, highly impactful network down situation and drive them to the resolution
• I also stand responsible for upgrade/migration of UC software/hardware and to make sure customer's environment is up-to-date and in compliance with vendor support
• My duties includes
• Planning Designing and deployment of Voice applications on VMware/UCS-C series servers.
• Installation/Upgrade/troubleshooting of Cisco Expressway C&E , MRA and B2B
• Cisco CUCM,Unity Connection, Cisco Unified Meeting Place, Cisco Webex, IM and presence
• Security Certs Renewal and Management of UC servers
• Migration Projects of UCM clusters toVirtualized environment.
• Deployment/Integration of Jabber, WebEx in a hybridmodel.
• Migration of EOL UC server/gateways and endpoints
• Management of Nice Engage Callrecorder, SocialMiner,Cisco Finesse,TaskE.
• Cisco UCCX, Wallboard
• Analysis of Unified Communication product reports and discussing the trends and scope of future development.

• As a Technical Consultant, I lead Designing/ Implementation/migration projects from Day 1 , including client interactions for understanding/gathering business requirements, Planning, Proposing a cost effective solution
• Conducting periodic client connect with Senior Management for updates and Handover documentation upon project conclusion
• My responsibilities also include ensuring unceasing UC and CCaaS services to client(UCaaS) and processing of monthly invoices worth $1 Million(monthly) to client for the services rendered during the month
• Vendor management, Invoice processing and approval for payments
• Planning Designing and deployment of Voice applications on VMware/UCS-C series servers.
• Cisco CUCM, Unity Connection, Cisco Unified Meeting Place, CiscoWebexCCA
• High Level Designing and Solution for CiscoSites.
• Migration Projects of UCM clusters to Virtualized environment.
• Deployment/Integration of Jabber, WebEx in a hybrid model.
• Upgrade EOL UCM to latest version
• Low Level Designing UC solution for new sites
• Migration of the ISDN link to SIP CUBE.
• Management of Nice Engage Callrecorder, SocialMiner, Cisco Finesse, TaskE.
• Management of CiscoExpressway, CiscoUCCX.
• Analysis of Unified Communication product reports and discussing the trends and scope offuture development.
• Analysis of currently deployed VoIP solution and mitigatethe risk of future problems.
• Escalation support to Level 2 teams across US/CAN Wiprocustomer.
• Managing Distributed UCenvironment involving UCM clusters,CME,CUE,UCCX.

• In the capacity of Team Manager for Voice Tower, I directly managed a team of 8 Engineers.
• Aligning Team's Technical Trainings are scheduled in timely manner
• Defining Goals and Objective for each quarter and rate the subordinates by End of Each quarter
• My responsibilities also include
• Rolling out new CiscoUBE (IP to IP) sites to the cluster.
• Analyzing the Scheduled changes and Business impact, being the part of Change Management/Incident Management/Risk Management.
• Analysis of currently deployed VoIP solution and mitigate the risk of future problems.
• Analysis of Unified Communication product reports and discussing the trends and scope of future development.
• Configuration and troubleshooting of Cisco UCCX.
• Troubleshooting high complexity issues for Cisco Voicemail system
• Creating and modification of SOP documents as per requirement
• Configuration and troubleshooting for Cisco Unified Presence.
• Providing Escalation support to complex VoIP issues Managing Polycom Video Devices
• RMX, GMS
• Managing and troubleshooting Polycom HDX6000
• Configuration and troubleshooting for Voice Gateways.
• Providing implementation solution for new application/product
• Managing VoIP network Monitoring tools.
• Providing Level 3 support for escalated cases for CUCM, Unity connection, Cisco Presence and UCCX.

• Installation & configuration troubleshooting of the Cisco VoIP Networks
• Level 2 Escalation for VoIP network outage/complex issues.
• Configuration and troubleshooting Complex VoIP Network infrastructure
• Installing configuring Managing and troubleshooting Cisco Phone system
• (Call Manager)
• Installing,Configuring and troubleshooting CuCME and CUE (all versions)
• Integrating Voicemail system with Microsoft Exchange and with Cisco Phone system
• Server Administration
• Installing configuring Managing and troubleshooting Cisco Voicemail system
• (Unity and Unity Connection)
• VoIP protocols: SIP, MGCP,SCCP, H.323, RTP/SRTP
• Proven history of providing excellent customer support as evidenced by the Cisco satisfaction surveys.
• Provides second level technical support for enterprise voice technologies to Cisco customers.
• Working with Cisco RTMT, Port status Monitor, Wireshark, Log analyzer tools
• Troubleshooting Voicemail system with Microsoft Exchange and with Cisco Phone system
• Implementing, Configuring, Monitoring & Troubleshooting Network Connections
• Remote support to different locations.

• Installation and Configuration of Operating Systems like 2000, XP, Vista
• CUCM 4.x and Unity 4.x L1 tasks.
• Installing and troubleshooting of packages like MS-office 97/2000/XP/2007, Lotus notes 6.5.3[>600 users], Mozilla Thunderbird.
• Configuring Exchange client using OWA and providing security to the client as per demand
• Taking care of the peripheral devices attached to the various computer systems as well as adding or removing them as needed.
• Creating and configuring user accounts
• Troubleshooting desktop and laptop problems
• Installing and updating Antivirus software packages.
• Remotely solving different application problems by using VNC, Anyplace control, remote login etc
• Hardware and Software Installation, Configuration and Upgrade, Computer Assembling, Maintenance and Troubleshooting of PCs& peripherals.