Vishal Mor
Ottawa,Canada
Summary
Security-focused and diligent Guard with 3 years of experience in Security, skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer - Lead Hand
GardaWorld Security - Bayshore Mall
05.2023 - Current
- Reported suspicious activities and persons to law enforcement.
- Proactively enforced security measures resulting in the successful apprehension and resolution of numerous criminal incidents. Demonstrated a track record of more than 10 arrests related to trespassing, thefts, and assaults.
- Patrolled and monitored premises in company vehicle, and by foot.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Enforced rules on private properties by issuing over 30 bylaw infraction tickets. Ensured compliance with local regulations and maintained community standards. Skilled in handling various situations with a focus on accountability and fostering a safe environment.
- Over 1.5 years of experience in issuing parking Bylaw tickets.
Security Guard
Toersa Security
05.2020 - 10.2023
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded quickly to emergency situations to assess and deflect issues.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Customer Service Cashier
Esso
10.2021 - 03.2023
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Developed and managed relationships with customers to increase customer loyalty.
Security Officer
GardaWorld Security - Billings Bridge
05.2022 - 11.2022
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
Team Member
McDonald's
07.2020 - 09.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Contributed to team success by completing jobs quickly and accurately.
Customer Service Cashier
Circle K
09.2019 - 05.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Answered product questions using knowledge of sales and store promotions.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Counted money in drawers at beginning and end of each shift.
Education
Advanced Diploma - Office Administration
Algonquin College
Ottawa, ON09.2022
Skills
- Conflict De-Escalation
- Leadership
- Organizational Skills
- Customer Service Skills
- Criminal Law Knowledge
- Report Writing
- Shift Work
- Crisis Intervention Training
- Conflict Resolution Techniques
- Foot and Vehicle Patrol
- Medical Emergency Response
- De-Escalation Techniques
Certification
- Use of force
- First Aid/CPR
- WHMIS
- Parking Bylaw training
Timeline
Security Officer - Lead Hand
GardaWorld Security - Bayshore Mall
05.2023 - Current
Security Officer
GardaWorld Security - Billings Bridge
05.2022 - 11.2022
Customer Service Cashier
Esso
10.2021 - 03.2023
Team Member
McDonald's
07.2020 - 09.2021
Security Guard
Toersa Security
05.2020 - 10.2023
Customer Service Cashier
Circle K
09.2019 - 05.2020
Advanced Diploma - Office Administration
Algonquin College
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