VISHAL MALIK

• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

· Installing and configuring new software

· Diagnosing and solving technical issues

· Providing customers with useful advice and feedback

· Running maintenance checks and testing products

· Responding to callouts

· Analyzing fault records to spot trends

· Creating and updating self-help documents

• Conducted thorough data analysis, providing valuable insights for strategic decision-making in logistics operations.