VISHAL MALIK
Acton,ON
Summary
Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
Day & Ross Dedicated Logistics
2022.05 - Current
- Maintaining a positive, empathetic, and professional attitude toward customers.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Technical Support Advisor
Sutherland
2021.01 - 2022.05
· Installing and configuring new software
· Diagnosing and solving technical issues
· Providing customers with useful advice and feedback
· Running maintenance checks and testing products
· Responding to callouts
· Analyzing fault records to spot trends
· Creating and updating self-help documents
Logistics Analyst
Day & Ross Dedicated Logistics
2022.01 - 2022.04
- Conducted thorough data analysis, providing valuable insights for strategic decision-making in logistics operations.
Education
Post-Degree Certificate - Supply Chain And Operations Management
Lambton College of Applied Arts And Technology
Toronto, ON04.2022
Bachelor of Science - Agriculture
Government Brijindra College
Punjab, IN05.2019
Skills
- Customer Support
- Complaint resolution
- Quality Assurance
- Payment Processing
- Call Control
- Database Maintenance
- Call center experience
- CRM Software
- Computer Skills
- MS Office
- Office equipment proficiency
- Teamwork and Collaboration
- Understanding Customer Needs
Accomplishments
· Built an automatic streetlight that turns on at night and turns off during the day and was rewarded on a national level.
· Made exceptionally compelling new program that fundamentally affected effectiveness and further developed tasks in my internship.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
Material Requirements Planning (MRP)
Strategies in SAP
Timeline
Senior Customer Service Representative
Day & Ross Dedicated Logistics
2022.05 - Current
Logistics Analyst
Day & Ross Dedicated Logistics
2022.01 - 2022.04
Technical Support Advisor
Sutherland
2021.01 - 2022.05
Post-Degree Certificate - Supply Chain And Operations Management
Lambton College of Applied Arts And Technology
Bachelor of Science - Agriculture
Government Brijindra College
Material Requirements Planning (MRP)
Strategies in SAP
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