Vishal Mahey
ST. JOHN’S,Canada
Overview
6
6
years of professional experience
Work History
Restaurant Supervisor
Tim Hortons
St. John's, NL
06.2023 - Current
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Enhanced team performance with regular evaluations and constructive feedback.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Maintained accurate records of sales, labor and other costs.
Restaurant Supervisor
Tim Hortons
Hamilton, ON
09.2021 - 06.2023
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Cook
Mary Brown's Chicken & Taters
Burlington, ON
08.2020 - 09.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Cook
Express Italian Eatery
Hamilton, ON
10.2019 - 09.2020
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
- Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
Education
Computer Systems Technician - Computer Networking
Mohawk College of Applied Arts And Technology
Hamilton, ON04.2021
Skills
- Customer service
- Team coordination
- Hospitality
- Staff training
- Guest relations
- Team management
- Service quality
- Staff supervision
- Food safety compliance
- Health and safety standards
- Quality assurance
- Food and beverage service
- Cash handling
Languages
English
Full Professional
Timeline
Restaurant Supervisor
Tim Hortons
06.2023 - Current
Restaurant Supervisor
Tim Hortons
09.2021 - 06.2023
Cook
Mary Brown's Chicken & Taters
08.2020 - 09.2021
Cook
Express Italian Eatery
10.2019 - 09.2020
Computer Systems Technician - Computer Networking
Mohawk College of Applied Arts And Technology