Vishal Kotai
Guelph,ONTARIO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Experienced Business Analyst with over [3] years of experience in Retail and FMCG. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Member
Macdonalds
09.2022 - 01.2023
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Senior Price Analyst
TATA Big Basket
09.2021 - 08.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Price Benchmarking Executive Business Analyst
Walmart India
08.2019 - 01.2020
- Mphasis in India for 1 year.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Sales and Marketing Executive
Walmart India
08.2019 - 08.2021
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Analyzed sales and marketing data for improved strategies.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Managed sales promotions and marketing strategies on major social media sites.
- Created and expanded sales presentations to new and existing customers increasing net sales revenue by [Number]% in sales.
Sales Associate
ITC
01.2018 - 08.2018
- A highly organized and diligent individual looking for a part-time opportunity where I can make a difference and not just be the payroll figure, with an ambitious pace and desire to scale the peaks of professional excellence
- Details: The purpose of this project was to create a website for a voice-controlled notice board, in which the notice board was controlled by a smartphone app that was connected through Bluetooth to convert user speech into display messages
- To create the website, numerous tools were employed, including Photoshop and Bluefish
- The project's outcome is the promotion of technology in an order to conserve the environment.
- Helped customers locate products and checked store system for merchandise at other sites.
Customer Service Representative
Hindustan Unilever
04.2017 - 12.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Call Center Representative
MPHASIS
01.2017 - 04.2017
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Education
Masters - Information Technology Business Analysis
Conestoga College
Guelph, ONBachelors - Computer Science
ILVA College
Skills
- PROFESSIONAL SKILLS
- Mastery of
- Microsoft Office programs (Word, Excel, and PowerPoint)
- Excellent communication skills with a focus on team building and customer relations
- Outstanding organizational, multitasking, and problem-solving abilities
- Learn new things quickly and easily
- Management, Training and Customer/Client Servicing
- Public relations, Sales, and Marketing
- TECHNICAL EXPERT
- Operating System: Windows, Linux
- Application Software: MS OFFICE
- Html, aspnet CSS net JavaScript
- Analyst Relations
- Industry Analyst Relations
- Independent Analyst Platform
- Oil Monitoring Analyst
- Siebel Certified Business Analyst
- Board Certified Behavior Analyst
Certification
CORE COMPETENCIES
STRONG COMMUNICATION SKILLS.
DECISION MAKING AND PROBLEM-SOLVING.
CUSTOMER RELATION MANAGEMENT SKILL.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Crew Member
Macdonalds
09.2022 - 01.2023
Senior Price Analyst
TATA Big Basket
09.2021 - 08.2022
Price Benchmarking Executive Business Analyst
Walmart India
08.2019 - 01.2020
Sales and Marketing Executive
Walmart India
08.2019 - 08.2021
Sales Associate
ITC
01.2018 - 08.2018
Customer Service Representative
Hindustan Unilever
04.2017 - 12.2017
Call Center Representative
MPHASIS
01.2017 - 04.2017
Masters - Information Technology Business Analysis
Conestoga College
Bachelors - Computer Science
ILVA College
Similar Profiles
Duane LapitanDuane Lapitan
Crew Member at MacDonaldsCrew Member at MacDonalds
Sam Rajabi KhedriSam Rajabi Khedri
Team Member at MacDonaldsTeam Member at MacDonalds
Michelle DizonMichelle Dizon
Team Member at MacDonaldsTeam Member at MacDonalds
Mary WattersMary Watters
Crew Trainer at MacDonaldsCrew Trainer at MacDonalds
Perlyn ElioPerlyn Elio
Personal Support Worker at Schlegel Villages IncPersonal Support Worker at Schlegel Villages Inc