VISHAL KHURANA
Langford,BC
Summary
- Experienced Operations & Services Manager skilled in coordinating functions to maximize efficiency and sales while controlling operating expenses.
- Progress-focused individual with a dynamic approach, eager to learn new industry techniques while leveraging existing knowledge.
- Highly committed professional with a track record of delivering exceptional results and providing outstanding customer service even in high-pressure environments.
- Highly skilled team player with a problem-solving attitude and perceptive insights. Able to effectively multitask and analyze complex situations.
Overview
13
13
years of professional experience
Work History
MEDICAL OFFICE ASSISTANT
Island Health - James Bay UPCC
Columbia, Victoria
08.2021 - Current
- Executed a range of administrative responsibilities, including setting up appointments/sessions, handling invoices and provider billing, and managing documentation electronically and by mail.
- Ensured efficient communication by promptly responding to phone calls from patients and addressing their queries.
- Maintained accuracy by diligently verifying and updating patient information in the electronic health records (EHR)
- Worked collaboratively with diverse team members from various ethnic, religious, and cultural backgrounds in a team-based care setting.
- Demonstrated expertise in diffusing situations involving aggressive patients, while upholding a high level of professionalism.
- Coordinated procurement of medical supplies, organized laundry services, and replenished stock regularly.
- Managing Quality Improvement Projects involving patient care and clinic functioning.
- Executed numerous data management projects involving intricate and highly sensitive information.
- Engaged in continuous education to foster personal growth, while also assisting with the orientation and training of new team members.
STORE MANAGER
Ice Cream Mountain
Columbia, Victoria
06.2018 - 10.2021
- Ensured seamless execution of daily tasks to optimize store operations
- Managed customer orders in a fast-paced environment and optimized payment collection and tilt operation
- Maintained cleanliness of store premises, as well as its exterior surroundings
- Led end-to-end recruitment procedures while concurrently supervising training sessions and employee schedules
- Achieved efficient execution of order placement, delivery receipt, and inventory update processes
- Effectively managed and optimized Facebook and Google Business Page to streamline media management.
AMBASSADOR
Island Health - James Bay UPCC
Columbia, Victoria
04.2021 - 08.2021
- Implemented screening and sanitation protocols for pre-arrival and scheduled patients
- Answering patient queries and questions (non-medical), verifying ID's and giving out general information to clients
- Helping patients with registration
- Facilitated the transfer of patient forms, requisitions, and prescriptions
- Ensured accurate record-keeping of contact tracing data while supporting coordination with MOA, PCPs, and nurses.
DEPUTY MANAGER
Vesna Tours Private Limited
New Delhi, India
04.2015 - 04.2018
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Monitored and enhanced process efficiency, team performance, and customer service
- Fostered team growth and professional development by providing constructive feedback, guidance, and coaching opportunities
- Achieved successful negotiations with vendors and hoteliers for pricing, while formulating and finalizing contracts
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked
- Oversaw every stage of the project life cycle, from proposal submission to contract execution
- Coordinated pre-project planning, on-site supervision, and post-project reporting
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements
- Planned and executed extracurricular activities including team building initiatives, FAM Trips, and festival celebrations.
TEAM LEADER – SALES & OPERATIONS
Sona Travels
New Delhi, India
10.2012 - 03.2015
- Handled customer inquiries via telephone or email promptly and professionally
- Coordinated travel arrangements, including flights, hotels, and car rentals, for a diverse client base
- Escorted groups and individuals, ensuring efficient coordination of daily tour operations
- Maintained accurate records of customer orders, invoices, and payment information
- Created detailed reports outlining key metrics such as sales volume and conversion rates
- Maintained oversight of daily workflow to guarantee compliance with company guidelines
- Monitored team performance, providing coaching and feedback to encourage professional development
- Created and maintained documentation on sales processes, policies and training materials and assisted with onboarding new talent.
GUEST SERVICE, Hotel Jivitesh
New Delhi, India
05.2011 - 09.2012
- Handled guest requests promptly and professionally, prioritizing special requests effectively
- Provided timely resolutions to guest queries and complaints, ensuring positive outcomes
- Assisted guests by offering comprehensive details about dining options, local attractions, directions, and nearby amenities
- Executed marketing campaigns in coordination with the sales team, maintaining brand consistency
- Maintained cordial relations with tour operators and corporates, and helped the sales team achieve monthly targets.
Education
Masters - Global Management Business
Royal Roads University
03.2020
BA (H) - Business Economics Business Administration
University of Delhi
04.2011
Skills
- TECHNICAL SKILLS
- Efficient use of
- MS Office
- Basic knowledge of Photoshop
- Computer troubleshooting
- Proficient with EHR system
- PROFESSIONAL ATTRIBUTES
- Leadership & Communication
- Decisiveness
- Conflict management
- Negotiation & mediation
- AREAS OF EXPERTISE
- Event planning
- Project management
- Quality control Customer service
- Performance management
- Operations management
- Staff training
Key Achievements
- Won the Rajya Puraskar (State Award) as the Scouts Troop Leader.
- Treasurer Business Economics Department from 2010 -2011
- President Business Economics Trip Committee 2009 – 2011
- Organized Inter-college Fest with attendance of over 5000 students and multi-day sports event with over 1000 participants.
- Employee of the quarter 5 times during my tenure at Vesna Tours.
- Insights. Able to effectively multitask and analyze complex situations.
References
References available upon request.
Languages
- Fluent in English, Hindi & Punjabi
Timeline
MEDICAL OFFICE ASSISTANT
Island Health - James Bay UPCC
08.2021 - Current
AMBASSADOR
Island Health - James Bay UPCC
04.2021 - 08.2021
STORE MANAGER
Ice Cream Mountain
06.2018 - 10.2021
DEPUTY MANAGER
Vesna Tours Private Limited
04.2015 - 04.2018
TEAM LEADER – SALES & OPERATIONS
Sona Travels
10.2012 - 03.2015
GUEST SERVICE, Hotel Jivitesh
05.2011 - 09.2012
Masters - Global Management Business
Royal Roads University
BA (H) - Business Economics Business Administration
University of Delhi
Similar Profiles
Sadia QureshiSadia Qureshi
Social Worker at Cree Board Of Health And Social Services Of James BaySocial Worker at Cree Board Of Health And Social Services Of James Bay
Stephanie GeorgekishStephanie Georgekish
Specialized Services Officer - Recall Position at Cree Board Of Health And Social Services Of James BaySpecialized Services Officer - Recall Position at Cree Board Of Health And Social Services Of James Bay
Yolanda PenalbaYolanda Penalba
Coordinator of Miyupimaatisiiun Tchayo CMC at Cree Health Board of James BayCoordinator of Miyupimaatisiiun Tchayo CMC at Cree Health Board of James Bay
Ravinder KaurRavinder Kaur
Night Stock Associate at walmart canadaNight Stock Associate at walmart canada
Parkirat KaurParkirat Kaur
RECEPTIONIST at Agecare GlenwarrenRECEPTIONIST at Agecare Glenwarren