Vishal Kapoor
Summary
Dynamic professional with extensive experience as a Correctional Officer at the Department of Justice, adept in crisis intervention and conflict resolution. Proven ability to maintain safety and reduce altercations through effective de-escalation techniques. Strong organizational skills and a commitment to excellence in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Correctional Officer
Department of Justice
04.2025 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Reduced inmate altercations through proactive conflict resolution strategies.
- Responded to emergency situations and de-escalated hostile confrontations.
311 Service Representative
Cape Breton Regional Municipality
09.2024 - Current
- Collaborated with multiple departments to ensure timely resolution of complex service issues.
- Developed strong working relationships with city departments, facilitating smooth communication channels when coordinating service resolutions.
- Utilized CRM software effectively to track, manage, and report on all customer interactions.
- Maintained up-to-date knowledge of city services, resources, and events to provide accurate information to callers.
911 Emergency Dispatcher
Cape Breton Regional Municipality
03.2024 - 09.2024
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
Insurance Agent
Admiral Insurance Company
03.2023 - 09.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Security Officer
Maritect Investigation & Security Ltd
10.2020 - 03.2023
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Sales Representative
Sydney Call Center
07.2020 - 01.2023
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Business
Georgian College
Barrie12-2019
High School Diploma -
GMSSS Sector 15 Chandigarh
India03-2017
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Policy enforcement
- Self-defense tactics
- Problem-solving
- Decision-making
- Organizational skills
- Multitasking
- Radio communication
- Crisis intervention training
Languages
English
Punjabi
Hindi
Timeline
Correctional Officer
Department of Justice
04.2025 - Current
311 Service Representative
Cape Breton Regional Municipality
09.2024 - Current
911 Emergency Dispatcher
Cape Breton Regional Municipality
03.2024 - 09.2024
Insurance Agent
Admiral Insurance Company
03.2023 - 09.2023
Security Officer
Maritect Investigation & Security Ltd
10.2020 - 03.2023
Sales Representative
Sydney Call Center
07.2020 - 01.2023
Business
Georgian College
High School Diploma -
GMSSS Sector 15 Chandigarh
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