Vishal Jariyal
Winnipeg,MB
Summary
Equipped with 6 years' work experience with Canada's leading retail store (Wal-Mart Canada) with excellent time management skills and ability to multi-task while working within deadlines and time constraints. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of department. Consistently recognized for technical troubleshooting skills used to resolve challenging technical issues rapidly and cost-effectively. Quickly learn and master new technology; equally successful in both team and self-directed work; and proficient and extremely efficient in a range of computer systems, languages, tools and testing methodologies
Overview
8
8
years of professional experience
Work History
Assistant Manager
Walmart Canada
11.2021 - Current
- Drives profitable sales through achievement of sales and profit goals, budget management and sales forecasts
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created employee schedules to align coverage with forecasted demands.
- Proactively analyzes and utilizes sales/financial reports, economic trends and community needs to identify and respond to market changes while controlling expenditures
- Leads Associates by conducting regular store meetings and communicating operational direction
- Develops all associates and identifies high-potential associates, providing training and development to increase capability
- Serves Customers as an ambassador for their store by greeting customers, seeking their feedback, and ensuring customer needs, complaints, and issues are resolved within Company guidelines to create a positive shopping experience
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
CAP-3 SUPPORT MANAGER
Walmart Canada
06.2021 - 10.2021
- Monitoring the overall flow of the backroom to identify process and execution breakdowns and address accordingly
- Ensuring Receiving Area is set and prepared for daily deliveries
- Ensuring cold chain is maintained for refrigerated and frozen receiving and stocking
- Ensuring all cases are binned and all skids are stable, and all picks are completed daily
- Ensuring all high-ticket merchandise is secured, all doors and lockups are secured when not in use and completing daily audits as per program
- Support task teams on execution as required
- Providing training, coaching, and offering feedback to associates
- Contributes to a safe, clean and hazard-free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure
- Handling basic staffing issues like shift swap requests and call-out shift coverage.
DEPARTMENT MANAGER
Walmart Canada
02.2020 - 05.2021
- Coached associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Rotated merchandise and displays to feature new products and promotions
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness
- Managed overstocking, restocking and inventory control procedures during shift.
CUSTOMER SERVICE MANAGER
Walmart Canada
01.2019 - 01.2020
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support
- Resolved customer issues for front-line and departments throughout the store by employing strong operations knowledge and problem-solving abilities
- Built positive relationships with customers to increase repeat business.
SELF-CHECKOUT ATTENDANT
Walmart Canada
10.2018 - 12.2018
- Maintained current knowledge of store promotions and highlighted sales to customers
- Monitored self-checkout systems and provided assistance or intervention where required
- Used POS system to enter orders, process payments, and issue receipts
- Helped customers manage large purchases by collecting items from shelves and storage locations
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Assisted customers with locating and choosing merchandise in any store department.
CLAIMS ASSOCIATE
Walmart Canada
01.2018 - 09.2018
- Performed duties in accordance with all applicable standards, policies, and regulatory guidelines to promote a safe working environment
- Processing merchandise returned by customers on a daily basis
- Processing vendors return authorizations in a timely manner
- Received incoming shipments, compared contents against associated records and transmitted to the proper department.
CUSTOMER EXPERIENCE SALES FLOOR ASSOCIATE
Walmart Canada
08.2017 - 12.2017
- Greeted customers, helped locate merchandise and suggested suitable options
- Developed strong rapport with customers and created a positive impression of the business
- Built customer loyalty and retention by delivering excellent shopping experiences
- Displayed merchandise by arranging in an appealing and orderly way to boost sales.
CUSTOMER SERVICE REPRESENTATIVE
Mac's Convenience Store
06.2016 - 07.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers in a fast-paced environment
- Offered advice and assistance to customers, paying attention to special needs or wants
- Educated customers on promotions to enhance sales.
Education
Post-Secondary Diploma - Network Technician
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON06.2017
Skills
- Team Leadership
- Team Development
- Policy and Procedure Adherence
- Product and Service Sales
- Goals and Performance
- Effective Communication
- Organization and Planning
- Decision Making Abilities
Phone
- (431)336-7042
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working
Timeline
Assistant Manager
Walmart Canada
11.2021 - Current
CAP-3 SUPPORT MANAGER
Walmart Canada
06.2021 - 10.2021
DEPARTMENT MANAGER
Walmart Canada
02.2020 - 05.2021
CUSTOMER SERVICE MANAGER
Walmart Canada
01.2019 - 01.2020
SELF-CHECKOUT ATTENDANT
Walmart Canada
10.2018 - 12.2018
CLAIMS ASSOCIATE
Walmart Canada
01.2018 - 09.2018
CUSTOMER EXPERIENCE SALES FLOOR ASSOCIATE
Walmart Canada
08.2017 - 12.2017
CUSTOMER SERVICE REPRESENTATIVE
Mac's Convenience Store
06.2016 - 07.2017
Post-Secondary Diploma - Network Technician
Cambrian College of Applied Arts And Technology
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