Vishal Jaiswal
San Ramon,CA
Summary
Acknowledged for exceptional proficiency in developing high-performing, mission-critical identity management solutions and internet-scale application services across diverse business sectors including Retail, Travel, Healthcare, Banking, and Finance, utilizing elite teams through a hybrid onshore/offshore model to execute multi-million-dollar projects.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Chief Operating Officer
Aba Therapy Center
02.2017 - Current
- Founded a multimillion-dollar behavioral health agency with services across several states.
- Directed daily operations to accomplish organizational goals efficiently and effectively.
- Achieved annual growth of 20% while ensuring high-quality services were maintained.
Business Solutions Architect
HCL Tech
09.2020 - Current
- Implemented data governance framework to ensure security of over 10,000 data assets.
- Created effective communication channels for both technical and non-technical stakeholders.
Principal Consultant
Wells Fargo
04.2019 - 09.2020
- Managed data annotation platform and services to optimize model training efficiency.
- Oversaw processes for training data ingestion and managed storage infrastructure.
- Integrated chatbots to improve business operations and increase customer engagement.
- Defined requirements backlog and created strategic roadmap for future initiatives.
Product Management & Solution Architect
SmartBotHub LLC
01.2017 - 03.2019
- Manage implementation of virtual chatbots across enterprises to automate key business processes, improve customer experience and reduce cost. The role includes client engagement, stakeholder management, requirement analysis, business solution architecture and delivery.
- Oversight to development of Access Request Chatbot to help enterprise users to request, approve and track access over multiple messaging channels such as Facebook, Slack, Skype, etc. The product is integrated with Oracle Identity Manager (leveraging REST APIs) as underlying product to manage access governance.
- Key Responsibilities:
- A. Research and monitor market trends and external influences that effect platform solution offering
- B. Drive product vision, strategy and roadmap in support of business goals and customer needs
- C. Prioritize an objective roadmap and agile backlog while balancing delivery requirements with technical platform
- D. Drive delivery of initiative(s) that will significantly improve company tech's quality, speed, and efficiency
- E. Analyze and measure the results of capability deployment to quantify benefits and support continuous improvement
- F. Develop effective working relationships and trusted advisor status with key customers and partners
- G. Maintain and grow the global partner eco-system to complement solution offerings
- H. Lead and manage an international virtual team of solution experts
- Team Structure: 20+ Team Members across US and India
- Technology Stacks: Node JS, TensorFlow, Angular JS, Oracle Identity Manager
Product Management & Business Architect - Identity and Access Management
Kaiser Permanente
09.2014 - 01.2017
- Oversight to product management and business engagement functions including evangelizing and adoption of IAM services and solutions across multiple line of business.
- Responsible for achieving business goals of several multi-million-dollar IAM projects designed to centralize, standardize, and automate identity management services for improving the usability, reliability, performance, and high availability of Kaiser’s mission critical identity platforms and customer applications.
- Key Programs
- J. Application Onboarding to IAM services
- K. Development and Adoption of risk based multi factor authentication (Oracle Adaptive Access Manager)
- L. Elevated Access remediation using CyberArk password vault and session management
- M. Consolidation of Identity sources (Oracle Unified Directory)
- N. Implementation of Soft / Hard tokens (RSA)
- O. Migration of access review process from Aveksa to Oracle Identity Governance
- Technology Stacks:
- Oracle Identity Governance, Aveksa Access Review, CyberArk, Oracle Adaptive Access Manager, Ping ID, RSA SecureID
Product Management, Identity and Access Management
JPMorgan Chase
04.2013 - 09.2014
- Product manager for access management suites of services such as certification, termination and transfer engine, role and profile management, ownership management, entitlement management, policy driven access management, etc.
- Key Responsibilities
- Establish and maintain product (service) strategic direction, roadmap and delivery timeframe; collaborate with business partners / stakeholders on product capabilities and value propositions; drive product quality, effectiveness and adoption; etc.
- Key Programs
- A. Hardening of transfer controls
- B. Setting up Entitlement Data warehouse [360-degree view user’s access]
- C. Role and Profile Mining Capabilities [analytical role mining and entitlement analysis]
- D. Access Policy and Compliance Management (SoD, Toxic Combos, etc.)
- Technology Stack: Custom applications using .NET, ASP.NET, Oracle, SailPoint IIQ
Senior Manager (Engagement Manager / Architect) - Risk and Access Management
Cognizant
10.2009 - 04.2012
- Solution architect and delivery manager for several key initiatives under Identity and Access Management group.
- Key Responsibilities and Programs
- Develop and present solutions / capabilities to C level executives and various IT managers. Adept at clearly demonstrating ROI of solutions at various circumstances.
- Delivery oversight and Architecture level inputs to address many of prevalent identity issues with following notable remediation:
- O Identity Matching – Development of a tool to Identify uncorrelated accounts and match / assign to correct identity.
- O Access Certification – Custom tool development to achieve periodic review of access with endpoints designed to remove unwanted access automatically. Gap analysis with Sailpoint IIQ.
- O Identity Role Management – Tool to cluster users’ access into profile and help organization create business roles.
- O Identity Life Cycle Management – Provisioning / de provisioning automation; Contingent Workforce Management
- O Access Compliance Check – Toxic Combinations, Segregation of Duties, Privileged Access, etc.
- O Local Administrative Rights Remediation – Removal of admin rights from local workstation as part of zero tolerance program.
- O Risk Scorecard – A scorecard methodology to prioritize risk based on 4 data elements – issue severity, threat, business impact and control strength.
Global Project Manager / Program Manager - Reservation Systems
Cognizant
06.2006 - 09.2009
- Project manager for various applications under IT division of hotel group. The role included program tracking, risk evaluation & mitigation, managing resources, budget planning, forecasting and business development.
- Key Responsibilities
- Program management processes and disciplines focusing on resources, cost and timeline.
- Continuously maintain alignment of program scope with strategic business objectives.
- Provided business consulting, knowledge expertise in application of technologies
- Ensure periodic dashboard reports on the current program, future opportunities and client issues
- Foster customer loyalty by ensuring quality assurance of deliverables and continuous value adds
- Coach, mentor and lead personnel within a large technical team
Development Lead - Governance, Risk & Compliance Toolkit
PricewaterhouseCoopers Pvt Ltd
08.2003 - 05.2006
- Lead development and design of web-based tools to assess risk of an engagement, based on industry specific questionnaire to calculate risk score and provide guidance with risk mitigation.
- Lead design and development of web-based modules (content management) to help auditors identify controls and risk factors associated with given business process / activities.
.NET Web Developer
Brinker Restaurant
05.2001 - 07.2003
- A senior developer for browser-based catering applications (front and back office) using .NET technology.
Education
Bachelor of Technology -
Indian Institute of Technology Kharagpur
India06.2001
Skills
- Technology strategy and management
- Conversational interfaces
- Identity solutions
- Transformative digital initiatives
- System Engineering and Integration
- Operations and Support Planning
- Privileged Access Management
- Risk Analytics & Reporting
- Vendor and Client Engagement
- Third Party Risk Management
- Project management
Certification
- CyberArk Certified Trustee and CyberArk Certified Sales Professional
- Account Management Workshop and Certification, Carnegie Mellon University
- Microsoft Certified Professional (Web Application Development using C#.NET)
- IBM Rational - RUP: OOAD and RUP: Rational Robot Certified
EMPLOYMENT HISTORY
- SmartbotHub LLC: Sr. Director, Solution Delivery, Jan 2017 to Apr 2019
- Kaiser Permanente: Director / Solution and Service Assurance, Sep 2014 to Jan 2017
- JPMorgan Chase: Vice President / Product Management, Apr 2013 – Sep 2014
- Capgemini (Sogeti) USA: Project Director / Delivery Manager, Apr 2012 to Apr 2013
- Cognizant Technology Solutions Pvt. US Corp: Engagement Manager, Sep 2008 to Apr 2012
- Cognizant Technology Solutions Pvt. Ltd India: Program Manager, June 2006 to Sep 2008
- PricewaterhouseCoopers Pvt. Ltd., India: Senior Consultant, August 2003 to June 2006.
- Cognizant Technology Solutions Pvt. Ltd India: Programmer Analyst, June 2001 to July 2003
Timeline
Business Solutions Architect
HCL Tech
09.2020 - Current
Principal Consultant
Wells Fargo
04.2019 - 09.2020
Chief Operating Officer
Aba Therapy Center
02.2017 - Current
Product Management & Solution Architect
SmartBotHub LLC
01.2017 - 03.2019
Product Management & Business Architect - Identity and Access Management
Kaiser Permanente
09.2014 - 01.2017
Product Management, Identity and Access Management
JPMorgan Chase
04.2013 - 09.2014
Senior Manager (Engagement Manager / Architect) - Risk and Access Management
Cognizant
10.2009 - 04.2012
Global Project Manager / Program Manager - Reservation Systems
Cognizant
06.2006 - 09.2009
Development Lead - Governance, Risk & Compliance Toolkit
PricewaterhouseCoopers Pvt Ltd
08.2003 - 05.2006
.NET Web Developer
Brinker Restaurant
05.2001 - 07.2003
Bachelor of Technology -
Indian Institute of Technology Kharagpur
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