Vishal Gupta
Mumbai,India
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Bank Assistant
Mumbai District Co-operative Bank Ltd.
07.2023 - 12.2023
- Provided top-tier customer service, handling inquiries, transactions, and issue resolution.
- Processed deposits, withdrawals, and loan payments accurately.
- Assisted in opening accounts and cross-selling products.
- Ensured compliance with regulations and upheld banking standards.
- Collaborated with team to achieve branch targets.
- Utilized computer systems for data entry and transactions.
- Handled confidential information with integrity..
- Contributed to bank's success and reputation.
TELE-CALLING
AIMS ENTERPRISE
01.2019 - Current
- Supporting customers by calling and online chats by giving them technical solution of their service in use
- Making calls to the customer after generation of their first bill
- Determining the needs of the client
- Training and managing both the procurement of quality leads through outbound predictive dialing, managed lists, continuous inbound calls.
TELE-CALLING
VODAFONE
01.2018 - Current
- Increased customer base by 23% following a series of dedicated sales campaigns
- Communicating with clients regarding grievances from the company and also giving new information on new products or services
- Achieved target in three successful months
- Voice process training
- Providing customer service and understanding the needs of the client.
Education
M.com - Marketing
Mumbai University
B.Com -
NIRMALA MEMORIAL FOUNDATION
Malad East, Mumbai10th SSC -
SHAILENDRA EDUCATION SOCIETY HIGH SCHOOL
Dahisar East, Mumbai12TH HSC-COMMERCE -
NIRMALA MEMORIAL FOUNDATION
Malad East, MumbaiSkills
- Communication Skills
- Convincing ability
- Team player
- Flexible in all phases of call centre
- Excel at getting job done
- Quick learner
- Good reasoning ability
- Payment Processing
- Document Verification
- Branch Operations
- Transaction Processing
- Deposit Processing
- Time management
Languages
Hindi
English
Hobbies and Interests
- Learning
- Cricket
- Travelling
Timeline
Bank Assistant
Mumbai District Co-operative Bank Ltd.
07.2023 - 12.2023
TELE-CALLING
AIMS ENTERPRISE
01.2019 - Current
TELE-CALLING
VODAFONE
01.2018 - Current
M.com - Marketing
Mumbai University
B.Com -
NIRMALA MEMORIAL FOUNDATION
10th SSC -
SHAILENDRA EDUCATION SOCIETY HIGH SCHOOL
12TH HSC-COMMERCE -
NIRMALA MEMORIAL FOUNDATION
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