Vishal Damor
Circle K
Calgary,Canada
1
Certification
6
years of professional experience
Results-driven IT support professional with CompTIA A+ and Google IT Support certifications, skilled in addressing the needs of both business and home users. Detail-oriented with extensive experience in telecommunications, retail, and customer service, demonstrating proficiency in troubleshooting and providing desktop assistance across Windows, Linux, and Mac systems. Recognized for solving complex problems with simplicity and patience while delivering exceptional Tier 2 and Tier 3 support to enhance user satisfaction and operational efficiency. Committed to leveraging technical expertise to drive solutions that meet diverse client needs.
Work History
Field Technical Support
1 Year 7 Months- Troubleshooting, testing, repairing, and servicing technical equipment. (POS System)
- Providing service and customer support during field visits.
- Managing on-site installation, repair, maintenance, and testing.
- Diagnosing errors or technical problems and determining proper solutions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
IT Technical Support
1 Year 3 Months- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Assist in network, internet, television, and digital phone difficulties with expert expertise.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Troubleshot problems with software, hardware, and networking for users.
- Tracked changing software and technologies with potential to impact customer requirements.
- Skilled at working independently and collaboratively in a team environment.
Retail Store Supervisor
3 Years 6 Months- Supervise and co-ordinate sales staff and cashiers.
- Assign sales workers to duties and prepare work schedules.
- Authorize payments by cheque and the return of merchandise.
- Sell merchandise to customers.
- Resolve problems that arise, such as customer complaints and supply shortages.
Education
Bachelor of Computer Applications - Information and Communication Technology
Diploma - Computer Networking
- Network Administration (Cisco, TCP/IP, Routing & Switching)
- Windows & Linux Server Administration
- Cybersecurity Fundamentals
- Virtualization and Cloud Technologies
- Database Management
- Troubleshooting and Technical Support
Diploma - Information and Communication Technology
Skills
Technical Troubleshooting
User Experience
Development
Documentation
Organizational Skills
Wireless Access Point
Component Replacements
Wide Area Network (WAN)
Network Infrastructure Updates
Help Desk Support
Troubleshooting Network Issues
Microsoft Office (Word
PowerPoint
Excel)
Certification
Certificate: CompTIA a+, Google IT Support
Languages
English
Full Professional
Timeline
Retail Store Supervisor
Circle K
06.2022 - 12.2025Read More
IT Technical Support
Cogeco Communications
01.2021 - 04.2022Read More
Field Technical Support
BFG ENTERPRISE SERVICES
05.2020 - 12.2021Read More
AICC
Bachelor of Computer Applications from Information and Communication Technology
Read More
ST CLAIR COLLEGE
Diploma from Computer Networking
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AICC
Diploma from Information and Communication Technology
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