VISHAL DAMOR
Calgary,AB
Summary
Competent support technician well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Deskside Support Technician
Bfg-systems
06.2022 - 02.2024
- Documented troubleshooting and corrective actions in POS.
- Supported operating system and various tools and applications.
- Troubleshot problems or issues with desktops and laptops.
- Disconnected and reconnected desktops and peripherals to support office moves.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Boosted network, system and data availability and integrity through preventive maintenance and upgrades.
- Prioritized, tracked and documented problem resolutions, notifying customers of issue status.
Technical Support Specialist
Cogeco Connexion
02.2021 - 06.2022
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assisted with updating technical support best practices for use by team.
Education
College Diploma - Computer Systems Technology
St Clair College
Windsor, Canada12.2021
Skills
- Hardware Installation
- Incident Management
- Mobile Device Management
- Software configuration
- End-user support
- Cloud-Based Software Deployment
- Debugging
- Windows Operating System
- Mac OS Operating System
- Software Installation
- Technical support expertise
Certification
- CompTia A+
- Google IT Support
Timeline
Deskside Support Technician
Bfg-systems
06.2022 - 02.2024
Technical Support Specialist
Cogeco Connexion
02.2021 - 06.2022
College Diploma - Computer Systems Technology
St Clair College
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