VISHAL CHAUHAN
Shift Leader - Customer Service
125 Indian Rd, Kitchener,ON
Summary
Reliable Shift Leader with 6 years in customer service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
6
6
years of professional experience
Work History
Shift Leader
Mark’s by Canadian Tire
08.2023 - Current
- Lead a team of 12-15 sales associates during each shift, ensuring effective deployment and task assignment
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Completed cash and credit card transactions accurately using POS software.
- Collaborate with the store manager to develop and implement innovative visual merchandising strategies that increase product visibility and customer engagement
- Handle customer inquiries, complaints, and escalations, resolving issues to their satisfaction and maintaining a high level of customer loyalty.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Actively participated in community events on behalf of the company, strengthening brand awareness within the local area.
Trainer & Team Leader
Teletech International - India
01.2021 - 03.2023
- Trained 150+ newly hired top talent to fill key positions and maximize productivity
- Evaluated individuals regularly for progress to provide decisions regarding advancement & additional training
- Kept inventory of training supplies and materials and submitted purchase requests to maintain adequate inventory
- Designed shift schedule of team members
- Worked on proactive solutions to overcome ongoing challenges
- Helped in generating productivity by nearly 20% by implementing a change in process tool
- Coordinated with onshore and offshore managers regarding projects and progress reports.
Customer Care Executive
Teletech International - India
03.2018 - 12.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints of customers
- Maintained high satisfaction score by consistently resolving first-call issues
- Recorded details of all inquiries, complaints, and comments.
Education
Applied Electrical Motion and Control Management -
Conestoga College
Electrical & Electronics -
Ipcowala Institute of Engineering & Technology
Skills
- People management
- Client communication
- Project handling
- SLA management
- Customer Service Management
- Complaint Resolution
- Creative Problem-Solving
- POS System Operation
- Inventory Counts
- Staff Education and Training
- Safety Processes and Procedures
- Sales Expertise
Availability
- Monday, Full day
- Tuesday, Full Day
- Wednesday, Not Available
- Thursday, Full day
- Friday, Not Available
- Weekends, Full days
Awards
Six Sigma Yellow Belt Six Sigma White Belt Team Lead 101
Languages
English
Full Professional
Lean Six Sigma Yellow Belt
Six Sigma is a set of methodologies and tools used to improve business processes by reducing defects and errors, minimizing variation, and increasing quality and efficiency. The goal of Six Sigma is to achieve a level of quality that is nearly perfect, with only 3.4 defects per million opportunities
Timeline
Shift Leader
Mark’s by Canadian Tire
08.2023 - Current
Trainer & Team Leader
Teletech International - India
01.2021 - 03.2023
Customer Care Executive
Teletech International - India
03.2018 - 12.2020
Applied Electrical Motion and Control Management -
Conestoga College
Electrical & Electronics -
Ipcowala Institute of Engineering & Technology
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