Vishal Chandra
Ontario,ON
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Access Pass
Toronto
09.2021 - Current
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
Business Development Executive
Global Logic
Hyderabad, India
06.2019 - 07.2021
- Developed and implemented strategies to increase customer base and revenue growth.
- Conducted market research and identified potential business opportunities.
- Negotiated contracts with clients for new business development initiatives.
- Collaborated with sales team members to identify target markets and develop sales strategies.
- Analyzed competitor activities in order to understand industry trends and dynamics.
- Provided support in developing promotional materials such as brochures, flyers.
- Assisted in the planning and implementation of marketing campaigns using various channels such as print media, digital platforms.
- Identified areas of improvement within existing processes that could help optimize performance outcomes.
- Maintained a database of contacts from prospective clients for future follow-ups.
- Evaluated effectiveness of current marketing tactics used by competitors in order to gain insight into best practices.
Education
Project Management
Algoma University
Sault Ste. Marie, ON12-2022
Skills
- Handling Escalations
- Training and mentoring
- Schedule Coordination
- One Call Resolution
- Technical Support
- Call Center Operations
- Project Management
- Customer Relationship Management (CRM)
- Social Media Monitoring
- Deadline-oriented
- Product Knowledge
- Sales proficiency
Timeline
Customer Service Manager
Access Pass
09.2021 - Current
Business Development Executive
Global Logic
06.2019 - 07.2021
Project Management
Algoma University
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