Vishal Chandra
Toronto,ON
Summary
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Access Pass
Montreal, QC
09.2021 - 01.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Developed and implemented strategies for providing excellent customer service experience.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Managed customer databases, ensuring accuracy and completeness of information.
- Developed processes for efficient data entry into the CRM system.
Business Development Executive
Logic Mind
Hyderabad
07.2019 - 01.2021
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Developed and implemented strategies to increase customer base and revenue growth.
- Collaborated with sales team members to identify target markets and develop sales strategies.
- Developed growth plans by identifying key clients, key targets, and priority service lines.
- Participated in meetings with senior executives to discuss strategic objectives related to business development initiatives.
- Conducted market research and identified potential business opportunities.
- Researched customer feedback regarding products and services offered by the organization.
- Handled client accounts through entire lifecycle, executing contracts, providing customer service, and advising on methods for maximizing return from services provided.
Education
Project Management
Algoma University
Brampton, ON12-2022
Skills
- Account Management
- Complaint Resolution
- Handling Escalations
- Sales Promotion
- Call Center Operations
- Technical Support
- Call Monitoring
- Report Preparation
- Skilled Multi-Tasker
- Persuasive
- Deadline-Oriented
References
References available upon request.
Timeline
Customer Service Manager
Access Pass
09.2021 - 01.2024
Business Development Executive
Logic Mind
07.2019 - 01.2021
Project Management
Algoma University
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