Summary
Overview
Work History
Education
Skills
Websites
Certification
Awards
Timeline
Hi, I’m

Vishal Bomamla

Business Management
Burnaby,British Columbia
Vishal Bomamla

Summary

The recent completion of my role as Assistant Food Beverage Manager at Strand Palace Hotel with proven track record of creating successful business operations, Food and Beverage Service, managing staff and increasing profits which marked a significant chapter in my professional journey, where I honed skills in hospitality industry, management, communication and many more. Earning an MBA with Distinction, I've excelled in strategic leadership within the hospitality arena, most recently at Strand Palace Hotel as an Assistant Food Beverage Manager. Our team elevated service standards, a reflection of our collective commitment to excellence and improvement. I've mastered the intricacies of business administration and management. Our team's success in elevating service standards under my leadership is a testament to my commitment to excellence and continuous improvement. As I transition from this role, my goal is to leverage my expertise in strategic leadership and robust communication skills to foster operational excellence in future endeavors within the dynamic hospitality sector. My endeavors are fueled by a passion for continuous learning and a dedication to enhancing guest experiences through effective management.

Overview

7
years of professional experience
11
years of post-secondary education
8
Certifications
3
Languages

Work History

Strand Palace Hotel

Assistant Food Beverage Manager
4 2023 - 1 2024

Job overview

  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Developed unique events and special promotions to drive sales.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
  • Oversaw proper disposal of unused and tainted beverage stock, adhering to related health and safety guidelines.
  • Oversaw food preparation and monitored safety protocols.
  • Analyzed all beverage consumption trends, preparing subsequent action plans to maintain product freshness and consistent inventory levels.
  • Mentored junior team members, fostering professional growth opportunities through guidance and constructive feedback.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Continuously researched industry trends and competitor offerings to stay ahead of market demands and maintain a competitive edge.
  • Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
  • Assisted in the recruitment, selection, and onboarding of new team members, ensuring a seamless integration into the existing workforce.
  • Reduced waste and controlled inventory levels by implementing effective purchasing strategies and proper storage procedures.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Evaluated supplier contracts regularly, ensuring best value was achieved without sacrificing product quality or availability.
  • Implemented cost control measures to effectively manage expenses without compromising quality or customer satisfaction levels.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Streamlined processes within the department to increase overall productivity while maintaining quality standards.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Oversaw daily financial transactions, including cash handling procedures, revenue tracking, and budget analysis for continuous improvement efforts.
  • Optimized restaurant layout by monitoring traffic flow patterns during high-volume periods, making adjustments as needed.
  • Maximized quality assurance by completing frequent line checks.
  • Maintained open lines of communication with kitchen staff to ensure timely execution of orders during peak service periods.
  • Enhanced customer satisfaction by efficiently managing food and beverage operations and providing exceptional service.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Used the Access Group - Procure Wizard to record ordering data and created organization and room storage system.
  • Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
  • Implemented new drink policies, reducing over-pouring by 65%.
  • Collaborated with executive management to develop strategic plans for improving overall guest experience at the establishment.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Coordinated special events, working closely with clients to ensure their needs were met while maintaining budgetary constraints.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Learned and adapted quickly to new technology and software applications.
  • Provided professional services and support in a dynamic work environment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Applied effective time management techniques to meet tight deadlines.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Passionate about learning and committed to continual improvement.
  • Delivered services to customer locations within specific timeframes.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Excellent communication skills, both verbal and written.
  • Identified issues, analyzed information and provided solutions to problems.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Partnered with marketing teams to create promotional materials that highlighted new menu items or limited-time offers designed to attract guests'' attention.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Managed bar and wait staff and directed hiring program.
  • Ensured adherence to health, safety, and sanitation regulations by regularly inspecting facilities and equipment.
  • Maintained highest standards for beverage quality and service.
  • Assisted in menu development, incorporating seasonal ingredients and trending flavors to appeal to a diverse clientele.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Selected wine, beer and alcohol products based on customer feedback and local product availability.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Resolved customer complaints involving food or beverage quality and service.
  • Managed employee scheduling, ensuring adequate coverage during peak hours while minimizing labor costs where possible.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Conducted regular performance evaluations for staff members, identifying areas of improvement and creating action plans accordingly.
  • Motivated staff to perform at peak efficiency and quality.
  • Increased overall efficiency of the department by developing and implementing training programs for staff members.
  • Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Purchased food and cultivated strong vendor relationships.
  • Developed strong relationships with vendors to negotiate favorable pricing and delivery schedules for products.
  • Implemented new drink policies, reducing over-pouring by 40%.
  • Analyzed all beverage consumption trends, preparing subsequent action plans to maintain product freshness and consistent inventory levels.
  • Used Access Procure wizard software to record ordering data and created organization and room storage system.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Gained strong leadership skills by managing projects from start to finish.
  • Worked effectively in fast-paced environments.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Developed strong communication and organizational skills through working on group projects.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Proved successful working within tight deadlines and a fast-paced environment.

Strand Palace Hotel

Food And Beverage Supervisor
09.2021 - 04.2023

Job overview

  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Monitored food preparation, production, and plating for quality control.
  • Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
  • Developed strong relationships with vendors to negotiate favorable pricing terms, resulting in reduced food costs without sacrificing quality.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Promoted an inclusive workplace culture through open communication channels encouraging diverse perspectives from all team members as a valuable resource for continuous improvement efforts.
  • Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Created new recipes, outlined steps, and training staff on correct preparation.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Maintained sound financial footing by overseeing department profit, loss and budgeting.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Controlled food costs and managed inventory.
  • Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
  • Worked with qualified chef to diversify menu with new offerings.
  • Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
  • Implemented innovative promotional strategies to attract new customers while retaining existing clientele.
  • Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
  • Consistently met or exceeded sales targets through effective team leadership and motivation tactics.
  • Planned and executed promotions and special events in close collaboration with management.
  • Served consistent portions following recipes and control standards.
  • Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
  • Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
  • Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
  • Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
  • Contributed to overall restaurant profitability by diligently monitoring expenses such as labor costs, supplies purchases, utilities charges.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Monitored food inventory and supplies to prevent waste.
  • Planned operations to effectively cover needs while controlling costs and maximizing service.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
  • Set and oversaw weekly and special event menu plans.
  • Streamlined operations by implementing effective scheduling strategies for staff, balancing workload, and minimizing labor costs.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Supervised food presentation and plating to enhance visual appeal.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Collaborated with kitchen staff to develop new menu items based on seasonal ingredients and customer preferences.
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Gained strong leadership skills by managing projects from start to finish.
  • Resolved problems, improved operations and provided exceptional service.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Worked well in a team setting, providing support and guidance.
  • Developed and maintained courteous and effective working relationships.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Applied effective time management techniques to meet tight deadlines.
  • Paid attention to detail while completing assignments.
  • Passionate about learning and committed to continual improvement.
  • Delivered services to customer locations within specific timeframes.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Provided professional services and support in a dynamic work environment.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Learned and adapted quickly to new technology and software applications.

DAWAT RESTAURANT LIMITED

Restaurant Manager
02.2020 - 09.2021

Job overview

  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Maximized quality assurance by completing frequent line checks.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Motivated staff to perform at peak efficiency and quality.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Streamlined front-of-house operations by introducing digital reservation systems and mobile payment options for enhanced convenience.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
  • Developed unique events and special promotions to drive sales.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Oversaw food preparation and monitored safety protocols.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Purchased food and cultivated strong vendor relationships.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Applied effective time management techniques to meet tight deadlines.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Paid attention to detail while completing assignments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Resolved problems, improved operations and provided exceptional service.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Provided professional services and support in a dynamic work environment.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Delivered services to customer locations within specific timeframes.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Excellent communication skills, both verbal and written.

Calobites

Managing Director
10.2017 - 09.2019

Job overview

  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Prepared annual budgets with controls to prevent overages.
  • Optimized resource allocation for improved efficiency and profitability across all departments.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
  • Managed risk effectively by instituting comprehensive mitigation strategies across the organization''s operations.
  • Directed large-scale projects from inception to completion on time/budget with strict adherence to quality standards.
  • Expanded market presence through successful negotiation of key partnerships and acquisitions.
  • Assisted in recruiting, hiring and training of team members.
  • Spearheaded corporate reorganization efforts, realigning internal resources to better support growth objectives.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
  • Interacted well with customers to build connections and nurture relationships.
  • Championed process improvement initiatives to streamline workflows, reduce costs, and enhance productivity.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Piloted cross-departmental projects to achieve successful delivery of new initiatives.
  • Led change and transformation across business areas to deliver benefits and align company resources.
  • Led development of comprehensive business plan to maximize profitability and company performance.
  • Launched innovative products/services that captured new market share while maintaining competitive pricing structures.
  • Monitored and coordinated workflows to optimize resources.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Reported issues to higher management with great detail.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Drove bottom-line results through rigorous financial analysis, cost containment measures, and efficient capital deployment strategies.
  • Devised and implemented innovative and marketing campaigns to promote products and services.
  • Fostered an inclusive work environment by championing diversity initiatives and empowering employees at all levels.
  • Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented robust financial controls and reporting systems, ensuring accurate forecasting and budget management.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
  • Promoted a culture of continuous learning by investing in employee development programs and resources.
  • Established a high-performing executive team, recruiting top talent from diverse industries to drive organizational excellence.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Increased overall company performance by implementing strategic management initiatives and streamlining operations.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Documented processes and drafted SOPs to comply with regulations and company policies.
  • Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
  • Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
  • Led cross-functional teams to achieve company-wide growth objectives, fostering collaboration and innovation.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Worked effectively in fast-paced environments.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Gained strong leadership skills by managing projects from start to finish.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Learned and adapted quickly to new technology and software applications.
  • Self-motivated, with a strong sense of personal responsibility.
  • Organized and detail-oriented with a strong work ethic.
  • Developed and maintained courteous and effective working relationships.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Excellent communication skills, both verbal and written.
  • Delivered services to customer locations within specific timeframes.
  • Developed strong communication and organizational skills through working on group projects.
  • Applied effective time management techniques to meet tight deadlines.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Star Health and Allied Insurance Co. Ltd

Sales Associate
06.2016 - 09.2019

Job overview

  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Built relationships with customers to encourage repeat business.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Engaged with customers to build rapport and loyalty.
  • Recommended complementary purchases to customers, increasing revenue.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Wrapped, boxed and weighed bakery department products.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Managed efficient cash register operations.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Solved customer challenges by offering relevant products and services.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Passionate about learning and committed to continual improvement.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Delivered services to customer locations within specific timeframes.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Applied effective time management techniques to meet tight deadlines.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Organized and detail-oriented with a strong work ethic.
  • Gained strong leadership skills by managing projects from start to finish.
  • Resolved problems, improved operations and provided exceptional service.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Proven ability to learn quickly and adapt to new situations.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Provided professional services and support in a dynamic work environment.
  • Cultivated interpersonal skills by building positive relationships with others.

STUDIO11 Salon & Spa

Co Managing Director
02.2017 - 03.2019

Job overview

  • Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
  • Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Assisted in recruiting, hiring and training of team members.
  • Prepared annual budgets with controls to prevent overages.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Optimized resource allocation for improved efficiency and profitability across all departments.
  • Managed risk effectively by instituting comprehensive mitigation strategies across the organization''s operations.
  • Launched innovative products/services that captured new market share while maintaining competitive pricing structures.
  • Piloted cross-departmental projects to achieve successful delivery of new initiatives.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored and coordinated workflows to optimize resources.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
  • Documented processes and drafted SOPs to comply with regulations and company policies.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Promoted a culture of continuous learning by investing in employee development programs and resources.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Expanded market presence through successful negotiation of key partnerships and acquisitions.
  • Increased overall company performance by implementing strategic management initiatives and streamlining operations.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Established a high-performing executive team, recruiting top talent from diverse industries to drive organizational excellence.
  • Devised and implemented innovative and marketing campaigns to promote products and services.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
  • Implemented robust financial controls and reporting systems, ensuring accurate forecasting and budget management.
  • Led change and transformation across business areas to deliver benefits and align company resources.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Championed process improvement initiatives to streamline workflows, reduce costs, and enhance productivity.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Fostered an inclusive work environment by championing diversity initiatives and empowering employees at all levels.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
  • Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
  • Led development of comprehensive business plan to maximize profitability and company performance.
  • Directed large-scale projects from inception to completion on time/budget with strict adherence to quality standards.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Spearheaded corporate reorganization efforts, realigning internal resources to better support growth objectives.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reported issues to higher management with great detail.
  • Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
  • Led cross-functional teams to achieve company-wide growth objectives, fostering collaboration and innovation.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Drove bottom-line results through rigorous financial analysis, cost containment measures, and efficient capital deployment strategies.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Developed strong communication and organizational skills through working on group projects.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Provided professional services and support in a dynamic work environment.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Resolved problems, improved operations and provided exceptional service.
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Learned and adapted quickly to new technology and software applications.

Education

University of West London
London, United Kingdom

MBA from Business Administration and Management, General
05.2020 - 05.2021

University Overview

  • Graduation with Distinction, July 2021

Chartered Management Institute

Level 7 Diploma from Strategic Management and Leadership Practice
02.2022

University Overview

Vasavi College of Engineering
Hyderabad, India

Bachelor of Science from Information Technology
05.2012 - 05.2016

University Overview

  • Graduation with Distinction, May 2016

Narayana Junior College - India

Board of Intermediate Education, A.P. from Mathematics - Physics - Chemistry
08.2010 - 05.2012

University Overview

HVS Public School

Central Board of Secondary Education
03.2006 - 05.2010

University Overview

Skills

Restaurant Managementundefined

Websites

Certification

Highfield Level 3 Award in Food Safety with Distinction

Awards

Awards
  • Master of Business Administration with Distinction
  • Chartered Management
  • Employee of the month Dec 2021 & Jan 2022
  • Employee of the Year 2022

Timeline

Chartered Management Institute
Level 7 Diploma from Strategic Management and Leadership Practice
02.2022
Food And Beverage Supervisor
Strand Palace Hotel
09.2021 - 04.2023
University of West London
MBA from Business Administration and Management, General
05.2020 - 05.2021
Restaurant Manager
DAWAT RESTAURANT LIMITED
02.2020 - 09.2021
Managing Director
Calobites
10.2017 - 09.2019
Co Managing Director
STUDIO11 Salon & Spa
02.2017 - 03.2019
Sales Associate
Star Health and Allied Insurance Co. Ltd
06.2016 - 09.2019
Vasavi College of Engineering
Bachelor of Science from Information Technology
05.2012 - 05.2016
Narayana Junior College - India
Board of Intermediate Education, A.P. from Mathematics - Physics - Chemistry
08.2010 - 05.2012
HVS Public School
Central Board of Secondary Education
03.2006 - 05.2010
Assistant Food Beverage Manager
Strand Palace Hotel
4 2023 - 1 2024

Similar Profiles

CREATE PROFILE
Vishal BomamlaBusiness Management