Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vishal

North York

Summary

Experienced in technical support and PLC automation with a deep understanding of Electrical Engineering and renewable energy. Also skilled in construction and have two years of experience as a Financial Services Officer specializing in customer service and credit analysis. Consistently deliver flexible financial solutions and maintain high levels of customer satisfaction with effective communication and interpersonal skills for successful management of customer accounts. Proficient in MS Office and AS400, with a strong focus on continuous improvement and innovation in financial services.

Overview

6
6
years of professional experience

Work History

Bobcat Operator

Roto-Mill Inc.
05.2024 - 10.2024

⦁ Controlling Traffic at construction sites throughout the peak hours of the day.
⦁ Inspect and maintain tools and equipment to ensure they are in good working condition.
⦁ Setting up construction signs, and safety equipment on the road including traffic control signs, cones, barrels, pylons etc.
⦁ Operating various road construction equipment like Skid-Steer, Push-broom, and Roller.
⦁ Setting up construction signs, and safety equipment on the road such as traffic control signs, cones, barrels, pylons etc.

Financial Services Officer

Gatestone (Dept. American Express)
09.2022 - 05.2024
  • .Provided excellent customer service by engaging, listening, and understanding the financial needs of almost 150 potential customers / day
  • Collecting payments, debts, and working on the improvement of customer satisfaction with provided services
  • Handle customer credit accounts, and providing flexible solutions to customers to resolve their debt by offering new offers, and programs
  • Excellent communication skills to resolve customers issues by mutual understanding
  • Using skip trace when needed to find additional customer contact information and to collect on delinquent accounts
  • Maintain current customer information in Microsoft excel, and handling US Customer base accounts by doing account maintenance

Guest Service Agent (GSA)

Petro Canada
02.2021 - 12.2021
  • Handling customers at peak times during the day, and assisting them with their needs, and requirements
  • Resolve problems that arise, such as customer complaints and supply shortages
  • Sell merchandise, and prepare reports on sales volumes, merchandising and personnel matters
  • Organize, and maintain inventory
  • Manage cash, and oversee payroll administration

Technical Support

Rockwell Automation
09.2019 - 10.2020
  • Providing effective communication for all types of incidents and requests to technicians, ensuring that the installed devices work properly.
  • Providing effective solutions to programmers and technicians to resolve technical issues.
  • Troubleshooting PLC devices, running, and testing new programs according to clients need.
  • Troubleshoot wireless networks, printers, and payment devices.

Intern

OSN automation private limited
01.2019 - 08.2019
  • Building, wiring, and installing of electrical and PLC Panels
  • Installing drives, sensors, switches, safety alarms, and controlling them by PLC
  • Programming PLC devices, running, and testing new programs according to clients need
  • Installing & testing equipment at subscriber premises i.e., Automation drives and PLC Panels

Education

Post-secondary Diploma - Energy Systems Engineering Technology

Centennial College
Scarborough, ON
05-2022

Bachelors - Electrical Engineering

G.N.E. College
Ludhiana
05-2019

Diploma - Electrical Engineering

Mehr Chand Polytechnic College
Jalandhar
05-2016

Skills

  • Financial services (Expert)
  • Credit analysis (Expert)
  • Customer service (Expert)
  • Communication (Expert)
  • Data handling (Expert)
  • Presentation (Expert)
  • Time management (Expert)
  • Teamwork (Expert)
  • MS Office (Expert)
  • AS 400 (Expert)

Languages

English (Expert)
Hindi (Expert)
Punjabi (Expert)

Timeline

Bobcat Operator

Roto-Mill Inc.
05.2024 - 10.2024

Financial Services Officer

Gatestone (Dept. American Express)
09.2022 - 05.2024

Guest Service Agent (GSA)

Petro Canada
02.2021 - 12.2021

Technical Support

Rockwell Automation
09.2019 - 10.2020

Intern

OSN automation private limited
01.2019 - 08.2019

Post-secondary Diploma - Energy Systems Engineering Technology

Centennial College

Bachelors - Electrical Engineering

G.N.E. College

Diploma - Electrical Engineering

Mehr Chand Polytechnic College
Vishal