Vishal -
Retail Sales Associate
Sydney,NS
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
Work History
Retail Sales Associate(Part-Time)
Follett Higher Education
Sydney, NS
01.2023 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Managed cash register after end of shift to balance and record accurate transactions.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Utilized upselling techniques to promote additional products and increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
Food Counter Attendant(Part-Time)
Robins Donuts
New Waterford, NS
01.2022 - Current
- Relayed information about menu selections and featured products.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Processed payments for orders and provided customers with change.
- Set up advertising signs and displays on shelves, counters and tables.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Cleaned and maintained dining area and condiment stations.
- Processed sales transactions using POS system.
- Managed multiple tasks in high-volume environment.
- Processed customer orders and accurately entered into order system.
- Provided information regarding promotions and menu items.
- Monitored food supplies and notified management to restock limited inventories.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Greeted customers with smile and provided helpful suggestions.
- Reconciled cash drawer and corrected any errors.
Business Executive
Eris Life Sciences Limited
New Delhi,India, Delhi
07.2017 - 12.2021
- Developed in-depth knowledge of each client's business through research and regular on-site meetings.
- Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
- Generating business opportunities by identifying appropriate business targets and executing new strategies through medical prescription from core customers and specialties
- Observing the team performance regularly to deliver the effective management, services supply chain and availability of stock at levels
- Collaborating with the high-level personnel and professional deficiencies of the team members to motivate and ensure the best performance
- Conducting Continuing Medical Education (CMEs) & promotional activities as per the company marketing plan and implement the company policies
- Coordinating the teams to identify the new opportunities for product development to ensure bottom-line achievement for Monthly and Annual budget
- Active involvement in a wide range of patient advocacy campaigns include Ambulatory Blood Pressure Monitoring (ABPM), Holter Monitoring and Sleep Study
- Managing front line staff to look over the delivery quality of customer services
- Ensure that trades and break resolutions are performed accurately and in a timely manner
- Regular collation and analysis of data for Management Reporting
- Maintaining a good relationship with customers and handling customer complaints & feedback
- Devising and rolling out business strategies and participating in various promotional fairs to generate business
- Analyzing weekly sales reports to develop a key target list, which resulted in share growth and fostered better collaboration with internal customers
- Providing product information and delivering product samples
- Attending sales meetings, conference calls, training sessions and symposium circuits
- Coordinating with the sales team to develop strategies and implementing brand strategies to ensure a consistent marketing message
- Building positive trust relationships to influence targeted groups in the decision-making process
- Monitoring and analyzing data and market conditions to identify competitive advantage
- Keeping accurate records and documentation for reporting and feedback
- Promoting products ethically and within compliance based on company’s sales process and approving marketing strategies
- Building and maintaining strong relationships with key customers across multiple settings
Education
Post-Baccaleurate Diploma - Supply Chain Management
Cape Breton University
Sydney, NS 01.2022 - Current
Bachelor of Pharmacy - Pharmacy
Dr.A.P.J Abdul Kalam Technical University
New Delhi, Delhi 07.2014 - 06.2017
Diploma of Pharmacy - Pharmacy
Delhi University
New Delhi, Delhi 07.2012 - 06.2014
Skills
Communication skillsProblem-solving skillsPhysical StaminaTime Management skillsMultitasking skillsMath skillsLeadership Organization skillsOperation ManagementQueries & Feedback ManagementSales managementProduct Marketing/AwarenessRetail OperationsReporting & DocumentationCustomer serviceCustomer Issue ResolutionTeam managementRecord Management SystemCustomer relationship management
Product promotions
Sales expertise
Store opening and closing
Point of sale operation
Sales trends
Cash Handling
Product and service sales
Decision-Making
Teamwork and Collaboration
MS Office
Planning and Coordination
Organization and Time Management
Self-Motivated
Problem-Solving
Written Communication
Certification
CPR Certification
Timeline
Retail Sales Associate(Part-Time)
Follett Higher Education
01.2023 - Current
Post-Baccaleurate Diploma - Supply Chain Management
Cape Breton University
01.2022 - Current
Food Counter Attendant(Part-Time)
Robins Donuts
01.2022 - Current
Business Executive
Eris Life Sciences Limited
07.2017 - 12.2021
Bachelor of Pharmacy - Pharmacy
Dr.A.P.J Abdul Kalam Technical University
07.2014 - 06.2017
Diploma of Pharmacy - Pharmacy
Delhi University
07.2012 - 06.2014