Vishakha Gaurav Sonar
Data Analyst
Cambridge,Ontario
Summary
Prudent Business Intelligence Analyst with 5 years providing employers with valuable and actionable data to drive profit growth. Practiced at filtering information to find and highlight vital metrics and revelatory findings. Keen support business growth by leveraging intelligence assets to predict and reveal optimal business strategies.
Overview
5
5
years of professional experience
3
3
Certification
Work History
Financial Services Representative
Gatestone & Co
06.2023 - Current
- Negotiating, planning and assisting Rogers/Fido customers with correct payment resolutions
- Generating around 100-120 outbound and inbound calls a day, and ranking among the top 5 performers
- Conducting payment transactions and negotiating payment arrangements for cx accounts within FDCPA guidelines and thereafter documenting them
Business Intelligence Data Analyst
Infosys Ltd.
04.2019 - 08.2021
- Worked as SME for Infosys Polycloud platform by targeting & positioning its benefits to prospect clients
- Utilized Microsoft SQL Server, SAS, etc. to create and maintain complex databases, resulting in increased efficiency and 75% reduction in data processing time
- Deduced an average of 75% automation patterns from client data sets using Excel & BI tools, resulting in increased scope for positioning Polycloud
- Designed visuals and KPI reports to effectively communicate the results of data analysis, demonstrating a 35% success rate in meeting organizational goals
- Maximized data integrity with error-detecting processes, resulting in 95% accuracy across databases and data sources
- Developed and maintained data mining and predictive analytics models, resulting in a 10% increase in revenue and a 15% increase in customer retention
- Contributed in winning the largest ever Infosys- Daimler digital transformation project worth $4.3B
Data Analyst Intern
Reliance Jio Infocomm
04.2018 - 05.2018
- Extracted, Transformed & Loaded the telecom data into BI tools to identify & interpret trends & patterns of Jio service
- Analyzed customer behavior and preferences to personalize offerings, optimize pricing, reduce churn, and enhance customer satisfaction
- Attained an incremental customer & revenue market share for targeted 483 Low Usage Towers (LUT) & gained 100+ GB payload
- Analysed & resolved customer churn through mobile number portability(MNP) by winning back 45% retailers
Oracle Siebel Analyst
Infosys Technologies
10.2013 - 05.2017
- Responsible for configuring Siebel Open UI application for Boeing & Metro clients
- Involved in requirements gathering and interacting with Business Solution Team, understanding business requirements and transforming them in High Level Design Documents
- Created and customized object definitions in the business object layer, mainly Accounts and Contact management
- Configured links, joins, pick lists, calculated fields, toggles, indirect mvl, double joins, drill downs
- Used various Extension Tables & Columns and also extended the tables to meet the client's requirements
- Modified the look and feel of the Siebel eCustomer and Siebel eService application by changing CSS files
- Created and executed test plan, test scripts for Unit Testing, UI -Automation testing, Integration testing, System testing, Negative testing, Regression testing & UAT
Education
Post Graduate Diploma - IT Business Analysis
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12.2022
MBA - Systems & Finance
Symbiosis University
Pune, India05.2019
Bachelor of Engineering - Electronics & Telecommunication
Shri G S Institute of Technology & Science
Indore, India05.2013
Skills
- Data Analysis & Visualisation
- SQL and Database Management
- Tableau Desktop and Server
- Data Modeling and ETL
- Technical Documentation and Reporting
- Forecasting and Planning
- Microsoft Office Suite
- Excel and Spreadsheet Management
- User Acceptance Testing (UAT)
- Data Presentation and Communication
- Teamwork and Collaboration
- Analytical and Problem-Solving Skills
Accomplishments
- Achieved Insta Award for playing an important role in Polycloud presales activities by tackling multiple deal responsibilities and delivering them on time
- Won Insta Award for outstanding work in various testing tasks & speed in ramping up on understanding the MMRTS application
Certification
• Azure Fundamentals (AZ 900) 2020
• Risk Management (ISO 31000) 2018
• ITSM (ISO/IEC 20000-1) 2018
• Six Sigma Yellow Belt 2018
Timeline
Financial Services Representative
Gatestone & Co
06.2023 - Current
Business Intelligence Data Analyst
Infosys Ltd.
04.2019 - 08.2021
Data Analyst Intern
Reliance Jio Infocomm
04.2018 - 05.2018
Oracle Siebel Analyst
Infosys Technologies
10.2013 - 05.2017
Post Graduate Diploma - IT Business Analysis
Conestoga College Institute of Technology And Advanced Learning
MBA - Systems & Finance
Symbiosis University
Bachelor of Engineering - Electronics & Telecommunication
Shri G S Institute of Technology & Science
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