Vishak Anandani
Logistics Coordinator | Customer Service
Kitchener,ON
Summary
I’m a logistics and customer service professional with over 6 years of experience managing international and domestic shipments across Canada, the US, and India. I’ve worked closely with freight forwarders, 3PLs, and customs brokers to keep shipments on track and ensure everything runs smoothly and compliantly. I'm comfortable using SAP and CRM systems to manage orders, track inventory, and keep teams aligned. Whether it's resolving customer issues quickly or streamlining logistics workflows, I focus on keeping things efficient and delivering a great experience for both internal teams and clients.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
7
7
Certificates
3
3
Languages
Work History
Logistics Coordinator
Newaskar Logistics Private Limited
07.2021 - 08.2023
- Coordinated 200+ international and domestic shipments/month across air, ocean, and road lanes, optimizing freight flow and ensuring 96% SLA compliance across US, Canadian, and Indian markets.
- Monitored transportation lead times and tracked multimodal shipments end-to-end, collaborating with freight forwarders, 3PLs, and customs brokers to ensure on-time deliveries and tariff compliance.
- Created and maintained detailed shipping logs and customs documentation (B13, CO, CI), improving shipment visibility and increasing inventory record accuracy by 15% through regular cycle counts.
- Executed order fulfillment and logistics planning via SAP (MM/SD), aligning closely with procurement and warehouse teams to streamline stock movement and reduce order discrepancies.
- Scheduled and dispatched outgoing shipments and inbound deliveries; analyzed performance metrics through KPI dashboards, helping reduce lead-time delays by 12% and flag delivery risks early.
- Generated monthly reports and invoicing summaries, supporting data-driven decision-making and cross-departmental coordination.
Customer Service Representative
Vodafone
02.2018 - 06.2022
- Handled 100+ daily customer interactions globally, logging and resolving service tickets through CRM systems, and contributing to a 15% rise in satisfaction and faster turnaround times.
- Collaborated with logistics and dispatch teams to resolve tracking and equipment flow issues with 20% greater accuracy, improving shipment monitoring and communication.
- Supported scheduling and coordination of service deliveries, liaising with procurement and technical departments to reduce customer onboarding delays and manage shifting operational priorities.
- Maintained accurate documentation of inventory requests, ticket resolutions, and logistics notes, achieving 99% CRM and compliance accuracy.
- Delivered proactive customer communication and cross-functional collaboration, boosting SLA adherence by 25% and ensuring seamless support during multi-regional rollouts.
Education
PG Diploma - Supply Chain Management
Conestoga College
09.2024 - 04.2025
PG Diploma - Process Quality Engineering
Conestoga College
09.2023 - 04.2024
MBA - Banking and Finance
PIBM Tirupati Institute
01.2020 - 12.2022
Bachelor - Finance
Ness Wadia College of Commerce
01.2015 - 12.2018
Skills
Technical & Tools: ERP (Enterprise Resource Planning), SAP MM/SD, Microsoft Excel (Pivot Tables, VLOOKUP, Dashboards), CRM Platforms, Reporting, Documentation, Invoicing, Tracking, Scheduling, Dispatching
Accomplishments
- Dean Honour Award – Conestoga College
Certification
Excel: Introduction to Charts and Graphs
Timeline
Excel: Introduction to Charts and Graphs
06-2025
Excel: Mastering Pivot Table Dashboards and Reports
04-2025
Learning SAP Analytics Cloud
03-2025
Excel Supply Chain Analysis: Solving Transportation Problems
03-2025
PG Diploma - Supply Chain Management
Conestoga College
09.2024 - 04.2025
Inventory Management Foundations
07-2024
Supply Chain Foundations: Analytics
06-2024
Excel: Introduction to Formulas and Functions
06-2024
PG Diploma - Process Quality Engineering
Conestoga College
09.2023 - 04.2024
Logistics Coordinator
Newaskar Logistics Private Limited
07.2021 - 08.2023
MBA - Banking and Finance
PIBM Tirupati Institute
01.2020 - 12.2022
Customer Service Representative
Vodafone
02.2018 - 06.2022
Bachelor - Finance
Ness Wadia College of Commerce
01.2015 - 12.2018
Languages
English
Hindi
Marathi
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