Vishak Anandani
Kitchener,ON
Overview
6
6
years of professional experience
Work History
Customer Service Representative
KW SURPLUS
Kitchener, Ontario
05.2024 - Current
- Managed inventory restocking for over 50 low-stock items daily, improving store organisation and boosting customer satisfaction by 15%.
- Processed cash and card transactions with 100% accuracy, ensuring seamless checkout experiences.
- Resolved inquiries and handled returns for over 40 customers daily, improving satisfaction scores by 20% and reducing return issues by 15%.
- Collaborated with store managers to implement better inventory tracking procedures, reducing stock discrepancies by 10%.
Retail Store Associate
Boathouse
Kitche, Ontario
11.2022 - 08.2024
- Optimised product placement and replenished stock 30% faster, increasing visual merchandising efficiency by 25%.
- Drove a 15% increase in sales by leveraging upselling and cross-selling strategies.
- Maintained 98% transaction accuracy while handling over 50 daily sales, ensuring compliance with loss prevention policies.
- Assisted with weekly stock audits to ensure inventory accuracy and identify discrepancies, reducing errors by 12%.
- Provided exceptional customer service, addressing inquiries, and resolving product-related issues to enhance the shopping experience.
Sr. Customer Service Representative
Capita
Pune, Maharashtra
11.2022 - 08.2023
- Managed over 100 daily customer inquiries for a UK-based network provider, achieving a 98% issue resolution rate.
- Increased sales by 20% through strategic upselling of products and services.
- Reduced customer complaints by 30% by proactively addressing concerns and delivering tailored solutions.
- Trained and mentored new team members, improving overall service quality and efficiency.
- Developed detailed reports analyzing customer service trends, leading to process enhancements that improved resolution times by 15%.
Customer Service Representative
Vodafone
Pune, Maharashtra
02.2019 - 06.2022
- Handled over 100 daily inquiries, resolving more than 90% of issues on the first call, improving customer retention by 15%.
- Implemented service strategies that reduced customer attrition by 15%.
- Contributed to a 25% boost in customer satisfaction through proactive support and problem-solving.
- Assisted in backend logistics by coordinating order fulfillment and tracking shipments for customers.
- Worked closely with supply chain teams to address stock issues, ensuring product availability and timely order processing.
Education
Post Graduation Diploma - Logistics And Supply Chain Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener04-2025
Post Graduation Diploma - Process Quality Engineering
Conestoga College Institute of Technology And Advanced Learning
Kitchener04-2024
Skills
- Cash handling and management
- Payment processing
- Transaction accuracy
- Financial Compliance
- Customer Account Support
- Cross-Selling
- Data Reporting
- Customer Retention
- Attention to Detail
- Verbal communication
- Written communication
- Problem Solving
- Team collaboration
- Time Management
Accomplishments
- Dean Honour Award – Conestoga College
Timeline
Customer Service Representative
KW SURPLUS
05.2024 - Current
Retail Store Associate
Boathouse
11.2022 - 08.2024
Sr. Customer Service Representative
Capita
11.2022 - 08.2023
Customer Service Representative
Vodafone
02.2019 - 06.2022
Post Graduation Diploma - Logistics And Supply Chain Management
Conestoga College Institute of Technology And Advanced Learning
Post Graduation Diploma - Process Quality Engineering
Conestoga College Institute of Technology And Advanced Learning