Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Vishak Anandani

Kitchener,ON

Overview

6
6
years of professional experience

Work History

Customer Service Representative

KW SURPLUS
Kitchener, Ontario
05.2024 - Current
  • Managed inventory restocking for over 50 low-stock items daily, improving store organisation and boosting customer satisfaction by 15%.
  • Processed cash and card transactions with 100% accuracy, ensuring seamless checkout experiences.
  • Resolved inquiries and handled returns for over 40 customers daily, improving satisfaction scores by 20% and reducing return issues by 15%.
  • Collaborated with store managers to implement better inventory tracking procedures, reducing stock discrepancies by 10%.

Retail Store Associate

Boathouse
Kitche, Ontario
11.2022 - 08.2024
  • Optimised product placement and replenished stock 30% faster, increasing visual merchandising efficiency by 25%.
  • Drove a 15% increase in sales by leveraging upselling and cross-selling strategies.
  • Maintained 98% transaction accuracy while handling over 50 daily sales, ensuring compliance with loss prevention policies.
  • Assisted with weekly stock audits to ensure inventory accuracy and identify discrepancies, reducing errors by 12%.
  • Provided exceptional customer service, addressing inquiries, and resolving product-related issues to enhance the shopping experience.

Sr. Customer Service Representative

Capita
Pune, Maharashtra
11.2022 - 08.2023
  • Managed over 100 daily customer inquiries for a UK-based network provider, achieving a 98% issue resolution rate.
  • Increased sales by 20% through strategic upselling of products and services.
  • Reduced customer complaints by 30% by proactively addressing concerns and delivering tailored solutions.
  • Trained and mentored new team members, improving overall service quality and efficiency.
  • Developed detailed reports analyzing customer service trends, leading to process enhancements that improved resolution times by 15%.

Customer Service Representative

Vodafone
Pune, Maharashtra
02.2019 - 06.2022
  • Handled over 100 daily inquiries, resolving more than 90% of issues on the first call, improving customer retention by 15%.
  • Implemented service strategies that reduced customer attrition by 15%.
  • Contributed to a 25% boost in customer satisfaction through proactive support and problem-solving.
  • Assisted in backend logistics by coordinating order fulfillment and tracking shipments for customers.
  • Worked closely with supply chain teams to address stock issues, ensuring product availability and timely order processing.

Education

Post Graduation Diploma - Logistics And Supply Chain Management

Conestoga College Institute of Technology And Advanced Learning
Kitchener
04-2025

Post Graduation Diploma - Process Quality Engineering

Conestoga College Institute of Technology And Advanced Learning
Kitchener
04-2024

Skills

  • Cash handling and management
  • Payment processing
  • Transaction accuracy
  • Financial Compliance
  • Customer Account Support
  • Cross-Selling
  • Data Reporting
  • Customer Retention
  • Attention to Detail
  • Verbal communication
  • Written communication
  • Problem Solving
  • Team collaboration
  • Time Management

Accomplishments

  • Dean Honour Award – Conestoga College

Timeline

Customer Service Representative

KW SURPLUS
05.2024 - Current

Retail Store Associate

Boathouse
11.2022 - 08.2024

Sr. Customer Service Representative

Capita
11.2022 - 08.2023

Customer Service Representative

Vodafone
02.2019 - 06.2022

Post Graduation Diploma - Logistics And Supply Chain Management

Conestoga College Institute of Technology And Advanced Learning

Post Graduation Diploma - Process Quality Engineering

Conestoga College Institute of Technology And Advanced Learning

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Vishak Anandani