Visal Thach

Dedicated IT Advisor with over five years of experience in IT advisory roles, specializing in managed services and consultative IT solutions. Proven ability to build long-term client relationships, drive technology investments, and enhance business outcomes through strategic planning and collaboration. Seeking an IT Management position to leverage my skills and experience in a dynamic organization. Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.

• O365 (Office 365), Designed the project scope for deploying and administering Office 365 for email, collaboration, and productivity tools. Secured stakeholder approval and coordinated with the IT team for implementation and user training.
• Switches, Developed the blueprint for the installation, configuration, and maintenance of network switches to ensure reliable and high-performance connectivity. Oversaw the project's execution by the technical team.
• Firewall, Outlined the project scope for firewall solutions to protect the network from unauthorized access and cyber threats. Coordinated the implementation and ongoing management with the IT team.
• Environment, Provided the design for maintaining physical and environmental conditions of the IT infrastructure. Ensured compliance with industry standards and managed environmental factors through the IT team.
• Backups, Defined the backup strategy to ensure data integrity and availability. Facilitated stakeholder approval and guided the IT team through the backup implementation and regular testing processes.
• Windows 7, 10, and 11, Crafted the project plan for deploying, maintaining, and supporting Windows operating systems across the organization. Led the transition planning to newer OS versions with the IT team's support.
• Work Stations, Developed the scope for deploying and maintaining workstations, ensuring performance and security needs. Directed the IT team in providing hardware and software support, upgrades, and replacements.
• Server, Created the blueprint for administering and maintaining servers to support organizational operations. Managed the project's execution, focusing on server performance, maintenance, and data security.
• ISP (Internet Service Provider), Defined the project scope for ensuring reliable and high-speed internet connectivity with ISPs. Managed service agreements and troubleshooting plans, executed by the IT team.
• 2FA O365 (Two-Factor Authentication for Office 365), Outlined the plan for implementing two-factor authentication for Office 365 to enhance security. Coordinated user education and support through the IT team's efforts.
• UPS (Uninterruptible Power Supply), Designed the project scope for deploying and maintaining UPS systems to ensure continuous power supply. Supervised the IT team in executing the implementation and maintenance.
• Domains Centralized, Provided the blueprint for centralizing domain management to streamline administration and improve security. Directed the IT team in managing domain controllers, DNS, and Active Directory services.
• Ethical Phishing Simulation, Scoped the project for conducting ethical phishing simulations to train employees on recognizing phishing attempts. Led the analysis and improvement of security policies based on results.
• EDR/MDR (Endpoint Detection and Response/Managed Detection and Response), Defined the strategy for monitoring, detecting, and responding to security threats on endpoints. Coordinated with managed security service providers and the IT team for continuous monitoring and response.
• Darkweb Monitoring, Outlined the project scope for monitoring the dark web for potential threats and data breaches. Utilized intelligence to enhance security measures, with implementation by the IT team.
• Security Incident Event Management, Created the project plan for managing and responding to security incidents using a structured approach. Utilized SIEM tools for analyzing and correlating security events, executed by the IT team.
• Communication Tool, Defined the scope for deploying and supporting communication tools to enhance collaboration and productivity. Directed the IT team in managing platforms such as Slack or Microsoft Teams.
• SharePoint, Provided the project blueprint for implementing and managing SharePoint for document management and collaboration. Oversaw customization and user training facilitated by the IT team.
• Backup Continuity Planning, Designed the business continuity and disaster recovery plans focusing on backup solutions. Led the testing and ensured operational continuity, with execution by the IT team.
• Server Cleanup, Outlined the plan for performing regular server cleanups to optimize performance and resource utilization. Supervised the IT team in executing the cleanup and maintenance tasks.
• RDS to AVD (Remote Desktop Services to Azure Virtual Desktop), Scoped the project for migrating from traditional RDS to Azure Virtual Desktop. Ensured a seamless transition and provided user training through the coordinated efforts of the IT team.
• SSO + MFA (Single Sign-On and Multi-Factor Authentication), Developed the strategy for implementing SSO and MFA solutions to enhance security and streamline user access. Directed the IT team in educating users and providing ongoing support.

• Governance, Risk Management, and Compliance (GRC) - In Progress
• Identity and Access Management (IAM) - In Progress
• CISSP Exam Preparation - In Progress