Virpal Kaur Khehra
Brampton,Canada
Summary
Customer Service Representative with over 6 years of experience in telephone customer service, including sales, and customer care. Familiar with major customer service software and conflict resolution and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company.
Overview
7
7
years of professional experience
Work History
Inbound Sales Agent
Nordia
Toronto, ON
11.2022 - Current
- Presents sales pitches to clients with basic needs.
- Improved profitability and developed pipeline using multiple marketing channels and sales strategies.
- Participated in team meetings to discuss best practices for providing excellent customer service.
- Assisted customers with placing orders online or over the phone.
Customer Service Representative
Mahindra
Riverview, NB
09.2019 - 01.2022
- Addressed customers courteously using suitable methods and problem-solving skills.
- Utilized automated systems to log and retrieve call information.
- Investigated and researched issues to determine root causes and appropriate resolution.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
Customer Service Representative
Rogers
Brampton, ON
10.2018 - 07.2019
- Improved customer service wait times to mitigate complaints.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Education
High School diploma - General Business
St Lawerence College
Toronto, ON08.2018
Skills
- Subject Matter Expertise
- Quality Assurance Standard
- Enthusiasm
- Live Support
- Persuasive Communication
- Stress Management
- Patience
- Team Work
- Closing Sales
Accomplishments
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Responding to Difficult Customers Understanding Customer Needs.
Timeline
Inbound Sales Agent
Nordia
11.2022 - Current
Customer Service Representative
Mahindra
09.2019 - 01.2022
Customer Service Representative
Rogers
10.2018 - 07.2019
High School diploma - General Business
St Lawerence College