VIRPAL KAUR
Brampton
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
HGS CANADA
08.2024 - 02.2025
- Answer inbound calls and respond to customer inquiries in a professional manner
- Provide accurate information and assistance on products, services, and policies
- Resolve customer complaints efficiently while maintaining high customer satisfaction
- Process orders, track shipments, and handle billing inquiries
- Adhere to quality standards and meet call handling performance metrics
- Utilize active listening and problem-solving skills to de-escalate situations
Customer Service Representative
Mcdonald's
06.2023 - 07.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Supervise and coordinate the activities of the team during assigned shifts
- Train and mentor team members
- Handle cash transactions and manage cash register operations
- Collaborate with management to achieve business goals
WAREHOUSE ASSOCIATES (AM SORTER)
Purolator Inc.
11.2021 - 04.2023
- Maintained cleanliness and order of conveyor belts and sorting line areas to reduce safety risks
- Assessed and sorted items into containers or designated areas according to classification, size, and condition
- Stacked items according to weights, sizes, types, and picking priorities
- Executed all warehouse duties-unloading, sorting, labeling, putting away, refilling, auditing, picking, and packing-accurately and safely
- Kept the workplace tidy, safe, and orderly while adhering to OSHA's regulations on hazardous materials
- Worked cooperatively with other teams to satisfy the standards for quality, safety, productivity, attendance, behavior, and overtime
- Carried out additional duties as assigned by management or leadership
CUSTOMER SERVICES REPRESENTATIVE
Reliance capital
01.2021 - 10.2021
- Company Overview: India
- Interact with clients to understand their financial needs, provide information on financial products, and offer suitable solutions
- Provide financial advice and guidance to clients based on their individual financial goals and situations
- Adhere to regulatory guidelines and company policies to ensure ethical and legal practice in financial transactions
- Administered account transactions with customers and assisted in generating sales opportunities
- India
Education
Project Management - organizational strategy
Centennial college of applied arts and technology
08.2023
International business management -
Fleming College
Peterborough, ON12.2022
Bachelor of commerce -
Punjabi university Patiala
Patiala, Punjab04.2019
Skills
- Analytical skills
- Critical thinking
- Multitasking
- Organizational skills
- Customer service
- Troubleshooting
- Communication
- Time management
- Call center experience
- High call volume handling
- MS Windows
- SAP
- Active listening
- Data entry
- Customer relations
- Computer proficiency
- Call center operations
Timeline
Customer Service Representative
HGS CANADA
08.2024 - 02.2025
Customer Service Representative
Mcdonald's
06.2023 - 07.2024
WAREHOUSE ASSOCIATES (AM SORTER)
Purolator Inc.
11.2021 - 04.2023
CUSTOMER SERVICES REPRESENTATIVE
Reliance capital
01.2021 - 10.2021
International business management -
Fleming College
Bachelor of commerce -
Punjabi university Patiala
Project Management - organizational strategy
Centennial college of applied arts and technology
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