VIRPAL KAUR
Brampton,ON
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
BELL CANADA
ON
11.2022 - 03.2024
- Made e-mails to customers to check on their happiness with the communication items
- Developed and preserved a solid rapport with consumers to increase their faith in and brand loyalty
- Found and promoted complementary solutions that were suited to the demands of certain clients
- Excellent interpersonal abilities were displayed, establishing, and growing continued commercial partnerships
- Prospered in a hectic setting, managing several projects at once.
AM SORTER
Purolator Inc.
Etobicoke, ON
06.2022 - 10.2023
- Receive and sort incoming packages as well as prepare shipments for delivery
- Maintain accurate inventory records
- Stacked items according to weights, sizes, types, and picking priorities
- Keep the warehouse clean and organized
- Collaborate with team members to optimize workflow.
CASHIER
Mcdonald's
Brampton
10.2021 - 04.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Supervise and coordinate the activities of the team during assigned shifts
- Train and mentor team members
- Handle cash transactions and manage cash register operations
- Collaborate with management to achieve business goals.
CUSTOMER SERVICES REPRESENTATIVE
Reliance Capital
India
06.2019 - 03.2021
- Interact with clients to understand their financial needs, provide information on financial products, and offer suitable solutions
- Provide financial advice and guidance to clients based on their individual financial goals and situations
- Adhere to regulatory guidelines and company policies to ensure ethical and legal practice in financial transactions
- Administered account transactions with customers and assisted in generating sales opportunities
- Developed and maintained records database to facilitate smooth transactions for financial processes
- Maintained knowledge of new investment products and assisted in developing sales strategies.
Education
Project Management organizational strategy -
Centennial college of applied arts and technology
08.2023
International business management -
Fleming College
12.2022
Bacholar of commerce -
Punjabi university patiala
04.2019
Skills
- Financial accounting systems development
- Account management
- Understanding of financial planning
- Strategic planning
- Banking services knowledge
- Sales experience
- Strong administrative abilities
- Data Entry
- Appointment Scheduling
- Data Collection
- High-energy attitude
- Computer Proficiency
Qualification Highlights
- Excellent analytical ability & Critical thinker
- Dynamic collaborator with multiple project team member experience
- Digital Marketing Skills
- Good communication and presentation skills
- Strong analytical and interpersonal skills
- Ability to work in fast-paced environment
- Ability to self-manage
- Self-motivated, organized and tenacious
- Computer skills
- Leadership skills and ability to make decisions under pressure
- Time management
- Customer service
- Active listening
Availability
Full time
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Websites
Timeline
CUSTOMER SERVICE REPRESENTATIVE
BELL CANADA
11.2022 - 03.2024
AM SORTER
Purolator Inc.
06.2022 - 10.2023
CASHIER
Mcdonald's
10.2021 - 04.2022
CUSTOMER SERVICES REPRESENTATIVE
Reliance Capital
06.2019 - 03.2021
Project Management organizational strategy -
Centennial college of applied arts and technology
International business management -
Fleming College
Bacholar of commerce -
Punjabi university patiala
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