Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Virpal Kaur

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Cabela's
08.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and by using customer service principles and practices.
  • Knowledge of automated revenue collection systems, Instance computerized cash register.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Excellent oral and writing skills, including effective interpersonal communications skills

Supervisor & Manager

TacoTime
07.2021 - 08.2023
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Customer Service Cashier

Walmart
03.2020 - 08.2022
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Provide responsive customer service and convey confidence and competence.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.

Customer Service Representative

Macro Global Immigration Services
02.2017 - 07.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Ability to interact with customers and remain calm when dealing with all customers during high volume periods.

Education

Business Management

Saskatchewan Institute of Applied Sciences And Technology
Saskatoon, SK
05.2021

Associate of Science - Information Technology

Saskatchewan Indian Institute of Technologies
Saskatoon, SK
04.2020

Associate of Applied Science - Bachelor In Information Technology

Adesh Institute Of Engineering & Technology
Punjab, India
06.2016

Skills

  • Report Generation
  • Call Management
  • Data Collection
  • Data Entry
  • Appointment Scheduling
  • Customer Relationship Management (CRM)
  • Critical Thinking

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Customer Service Representative

Cabela's
08.2023 - Current

Supervisor & Manager

TacoTime
07.2021 - 08.2023

Customer Service Cashier

Walmart
03.2020 - 08.2022

Customer Service Representative

Macro Global Immigration Services
02.2017 - 07.2019

Business Management

Saskatchewan Institute of Applied Sciences And Technology

Associate of Science - Information Technology

Saskatchewan Indian Institute of Technologies

Associate of Applied Science - Bachelor In Information Technology

Adesh Institute Of Engineering & Technology
Virpal Kaur