Virpal Kaur
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Cabela's
08.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and by using customer service principles and practices.
- Knowledge of automated revenue collection systems, Instance computerized cash register.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Excellent oral and writing skills, including effective interpersonal communications skills
Supervisor & Manager
TacoTime
07.2021 - 08.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Customer Service Cashier
Walmart
03.2020 - 08.2022
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Provide responsive customer service and convey confidence and competence.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Customer Service Representative
Macro Global Immigration Services
02.2017 - 07.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Ability to interact with customers and remain calm when dealing with all customers during high volume periods.
Education
Business Management
Saskatchewan Institute of Applied Sciences And Technology
Saskatoon, SK05.2021
Associate of Science - Information Technology
Saskatchewan Indian Institute of Technologies
Saskatoon, SK04.2020
Associate of Applied Science - Bachelor In Information Technology
Adesh Institute Of Engineering & Technology
Punjab, India06.2016
Skills
- Report Generation
- Call Management
- Data Collection
- Data Entry
- Appointment Scheduling
- Customer Relationship Management (CRM)
- Critical Thinking
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Cabela's
08.2023 - Current
Supervisor & Manager
TacoTime
07.2021 - 08.2023
Customer Service Cashier
Walmart
03.2020 - 08.2022
Customer Service Representative
Macro Global Immigration Services
02.2017 - 07.2019
Business Management
Saskatchewan Institute of Applied Sciences And Technology
Associate of Science - Information Technology
Saskatchewan Indian Institute of Technologies
Associate of Applied Science - Bachelor In Information Technology
Adesh Institute Of Engineering & Technology
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