Summary
Overview
Work History
Education
Skills
Languages
Projects
Timeline
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Vironika Nanda

Summary

  • Motivated professional with a demonstrated history of delivering exceptional customer service and adept interpersonal abilities, seeking to transition into a financial representative position. Eager to utilize organizational proficiency and commitment to support clients in reaching their financial objectives. dedicated to acquiring and applying financial knowledge to offer customized and comprehensive solutions.

Overview

3
3
years of professional experience

Work History

Customer Service Advisor

Concentrix
10.2022 - 06.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and managed customer files and databases.
  • Described product highlights and benefits to help guide purchasing decisions.

Customer Support Advisor

Walmart
08.2021 - 08.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Student counsellor

Chandigarh University
01.2020 - 03.2021
  • Helped students develop organizational, time management and study skills.
  • Advised students on educational, career and social opportunities.
  • Empowered students through counseling and skill-building exercises.
  • Advocated for students to access available resources.
  • Provided resources to support students in achieving career goals.
  • Assisted students in exploring and selecting career paths.

Education

Diploma in Project Management -

Lambton College
12.2022

Masters Degree in forensic science -

Chandigarh University
07.2018

Bachelors in Zoology -

Himachal Pradesh University
07.2016

Skills

  • Technology proficiency
  • Forecasting skills
  • Risk assessment
  • Decision making
  • Active listener
  • Verbal and written skills
  • Relationship development with students and stakeholders
  • Collaboration skills
  • Empathetic approach
  • Diversity experience
  • Quick learner
  • Confidentiality awareness

Languages

English
Hindi
Punjabi

Projects

Cheiloscopy, Its a project based on identification of sex of a particular individual using lip prints.

Timeline

Customer Service Advisor

Concentrix
10.2022 - 06.2023

Customer Support Advisor

Walmart
08.2021 - 08.2022

Student counsellor

Chandigarh University
01.2020 - 03.2021

Diploma in Project Management -

Lambton College

Masters Degree in forensic science -

Chandigarh University

Bachelors in Zoology -

Himachal Pradesh University

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Vironika Nanda