Virmia Karen Estolano
Mississauga,Ontario
Summary
Results-driven and detail-oriented professional with expertise in facilitating large-scale events and programs, possessing strong organizational and time-management skills. Proven ability to work effectively in fast-paced environments, communicate effectively with diverse groups, and manage multiple tasks simultaneously. Bilingual and proficient in providing administrative support and adept at working independently and as part of a team. Bringing a strong foundation of skills to a new role, eager to apply these strengths to deliver successful outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Services Administrator
Massage Addict - Meadowvale
02.2024 - Current
- Provide exceptional guest service;
- Assist therapists in keeping their work flow efficient and organized; Myriad administrative duties including appointment scheduling and record-keeping;
- Managed direct billing processes for insurance claims, including Telus, Sun Life, and Provider Connect, ensuring accurate and timely submissions;
- Balance accounts and paperwork and;
- Communicate regularly and effectively with owner/clinic manager.
Career Specialist (Internship)
Achēv
01.2024 - 08.2024
- Provide support to Career Specialist who provide individual coaching/counseling regarding action planning, community resources, and volunteer coordination;
- Organize and facilitate job fairs at Achev; Conducted client intake utilizing Cetra, OneClient, and CaseFlo systems;
- Coordinated outreach events to promote agency services;
- Employ a client-centered approach to offer support and guidance to both current and prospective clients and;
- Assist with administrative tasks such as tracking, submitting attendance, communication with clients as well as community organizations and connecting with clients.
Administrative Officer II
Roxas Memorial Provincial Hospital
07.2020 - 03.2023
- Administered personnel-related benefits and policies in compliance with legal mandates, ensuring all practices align with current regulations;
- Answered queries regarding personnel policies, practices, and problems, providing guidance to employees and management to facilitate a consistent understanding of HR matters;
- Prepared personnel-related reports, maintained accurate personnel files, and updated the employee master list to ensure completeness of employee information and employment status;
- Assisted with the onboarding process for new employees by collecting and verifying all required documentation, including licenses and certifications, and participated in new employee orientation sessions;
- Organized and facilitated seminars, workshops, and programs for employees and service users to promote professional growth and development within the organization and;
- Participated in the development of HR-related policies, guidelines, and standards, and recommended changes to improve personnel practices and ensure regulatory compliance.
Administrative Assistant
Roxas Memorial Provincial Hospital
07.2019 - 07.2020
- Provided comprehensive administrative support by performing errands related to the workplace, including filing, preparing reports and presentations, maintaining office supplies, and setting up for meetings;
- Screening incoming calls and directing callers to the right party;
- Maintained detailed records of petty cash transactions, ensuring accurate logging of all receipts and expenditures, which were reported to supervisors and finance staff in a timely manner
- Assisted with on-site administrative duties by attending meetings, engaging with supervisors to gain insights, and relaying important information back to team members and;
- Greet and assist visitors.
Candidate Engagement Specialist
Inspiro Relia, Inc.
03.2019 - 05.2019
- Utilize various platforms (job boards, social media) to identify and engage potential candidates;
- Initiate contact with potential candidates through emails, calls, and social media messages;
- Conduct initial screenings to assess candidates' qualifications and fit for roles;
- Partner with hiring managers to understand project requirements and desired candidate profiles and;
- Compile reports on sourcing metrics and candidate feedback for continuous improvement.
Education
College Diploma - Social Service Worker
Sheridan College
Brampton, ON08.2024
Bachelor of Science - Psychology
University of San Agustin
Iloilo, Philippines04.2018
Skills
Customer Service
Recordkeeping and Data Management
Human Resource Management
Administrative Support
Data Confidentiality
Collaboration and Teamwork
Client-centered Approach
Communication Skills
Organizational Skills
Problem-Solving Skills
Event Planning and Coordination
Technical Proficiency
Certification
- Human Rights 101
- The Tri-Council Policy Statement: Ethical Conduct for Research Involving Humans (TCPS 2)
- Mobilizing Communities to Disrupt Sexual Exploitation and Sex Trafficking in Canada
Timeline
Guest Services Administrator
Massage Addict - Meadowvale
02.2024 - Current
Career Specialist (Internship)
Achēv
01.2024 - 08.2024
Administrative Officer II
Roxas Memorial Provincial Hospital
07.2020 - 03.2023
Administrative Assistant
Roxas Memorial Provincial Hospital
07.2019 - 07.2020
Candidate Engagement Specialist
Inspiro Relia, Inc.
03.2019 - 05.2019
College Diploma - Social Service Worker
Sheridan College
Bachelor of Science - Psychology
University of San Agustin
- Human Rights 101
- The Tri-Council Policy Statement: Ethical Conduct for Research Involving Humans (TCPS 2)
- Mobilizing Communities to Disrupt Sexual Exploitation and Sex Trafficking in Canada
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