Virmia Karen Estolano
Mississauga,Ontario
Summary
Results-driven and detail-oriented professional with expertise in facilitating large-scale events and programs, possessing strong organizational and time-management skills. Proven ability to work effectively in fast-paced environments, communicate effectively with diverse groups, and manage multiple tasks simultaneously. Bilingual and proficient in providing administrative support and adept at working independently and as part of a team. Bringing a strong foundation of skills to a new role, eager to apply these strengths to deliver successful outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Services Administrator
Massage Addict - Meadowvale
Mississauga, CA
02.2024 - Current
- Provide exceptional guest service;
- Assist therapists in keeping their work flow efficient and organized; Myriad administrative duties including appointment scheduling and record-keeping;
- Managed direct billing processes for insurance claims, including Telus, Sun Life, and Provider Connect, ensuring accurate and timely submissions;
- Balance accounts and paperwork and;
- Communicate regularly and effectively with owner/clinic manager.
Career Specialist (Internship)
Achēv
Mississauga, CA
01.2024 - 08.2024
- Provide support to Career Specialist who provide individual coaching/counseling regarding action planning, community resources, and volunteer coordination;
- Organize and facilitate job fairs at Achev; Conducted client intake utilizing Cetra, OneClient, and CaseFlo systems;
- Coordinated outreach events to promote agency services;
- Employ a client-centered approach to offer support and guidance to both current and prospective clients and;
- Assist with administrative tasks such as tracking, submitting attendance, communication with clients as well as community organizations and connecting with clients.
Administrative Officer II
Roxas Memorial Provincial Hospital
Capiz, Philippines
07.2020 - 03.2023
- Administered personnel-related benefits and policies in compliance with legal mandates, ensuring all practices align with current regulations;
- Answered queries regarding personnel policies, practices, and problems, providing guidance to employees and management to facilitate a consistent understanding of HR matters;
- Prepared personnel-related reports, maintained accurate personnel files, and updated the employee master list to ensure completeness of employee information and employment status;
- Assisted with the onboarding process for new employees by collecting and verifying all required documentation, including licenses and certifications, and participated in new employee orientation sessions;
- Organized and facilitated seminars, workshops, and programs for employees and service users to promote professional growth and development within the organization and;
- Participated in the development of HR-related policies, guidelines, and standards, and recommended changes to improve personnel practices and ensure regulatory compliance.
Administrative Assistant
Roxas Memorial Provincial Hospital
Capiz, Philippines
07.2019 - 07.2020
- Provided comprehensive administrative support by performing errands related to the workplace, including filing, preparing reports and presentations, maintaining office supplies, and setting up for meetings;
- Screening incoming calls and directing callers to the right party;
- Maintained detailed records of petty cash transactions, ensuring accurate logging of all receipts and expenditures, which were reported to supervisors and finance staff in a timely manner
- Assisted with on-site administrative duties by attending meetings, engaging with supervisors to gain insights, and relaying important information back to team members and;
- Greet and assist visitors.
Candidate Engagement Specialist
Inspiro Relia, Inc.
Iloilo, Philippines
03.2019 - 05.2019
- Utilize various platforms (job boards, social media) to identify and engage potential candidates;
- Initiate contact with potential candidates through emails, calls, and social media messages;
- Conduct initial screenings to assess candidates' qualifications and fit for roles;
- Partner with hiring managers to understand project requirements and desired candidate profiles and;
- Compile reports on sourcing metrics and candidate feedback for continuous improvement.
Education
College Diploma - Social Service Worker
Sheridan College
Brampton, ON08.2024
Bachelor of Science - Psychology
University of San Agustin
Iloilo, Philippines04.2018
Skills
Customer Service
Recordkeeping and Data Management
Human Resource Management
Administrative Support
Data Confidentiality
Collaboration and Teamwork
Client-centered Approach
Communication Skills
Organizational Skills
Problem-Solving Skills
Event Planning and Coordination
Technical Proficiency
Certification
- Human Rights 101
- The Tri-Council Policy Statement: Ethical Conduct for Research Involving Humans (TCPS 2)
- Mobilizing Communities to Disrupt Sexual Exploitation and Sex Trafficking in Canada
Timeline
Guest Services Administrator
Massage Addict - Meadowvale
02.2024 - Current
Career Specialist (Internship)
Achēv
01.2024 - 08.2024
Administrative Officer II
Roxas Memorial Provincial Hospital
07.2020 - 03.2023
Administrative Assistant
Roxas Memorial Provincial Hospital
07.2019 - 07.2020
Candidate Engagement Specialist
Inspiro Relia, Inc.
03.2019 - 05.2019
College Diploma - Social Service Worker
Sheridan College
Bachelor of Science - Psychology
University of San Agustin