VIRIDIANA NORIEGA
Chula Vista
Summary
Operations-driven coordinator with over 8 years of experience in fast-paced service, logistics, and administrative environments. Exceptional organizational skills and a proactive approach to managing complex tasks, including scheduling, dispatching, documentation, process tracking, customer communication, and cross-functional coordination. Proven ability to quickly learn new systems while maintaining composure under pressure, transforming intricate workflows into efficient and predictable operations. Strong communicator and problem-solver who excels in multitasking and demonstrates a commitment to operational excellence.
Overview
12
12
years of professional experience
Work History
Service Logistics Coordinator
CCS
10.2023 - Current
- Coordinate 6–20+ new service requests daily across fire systems, CCTV, access control, and door hardware.
- Manage technician schedules, dispatching, follow-ups, and material ordering to keep projects moving efficiently.
- Track every request from intake, scheduling, parts ordering, job completion, and invoicing.
- Communicate clearly with customers regarding timelines, delays, next steps, and expectations.
- Use internal ERP (ESC) to update statuses, set timers, and maintain accurate logs for all service activity.
- Troubleshoot issues proactively, and resolve escalations with calm, solution-oriented communication.
- Collaborate with subcontractors and third-party vendors when projects require external support.
Admission Representative
North West College
03.2022 - 09.2023
- Evaluated and processed student admissions applications to ensure compliance with institutional standards.
- Conducted informative presentations on college programs to prospective students and families.
- Maintained accurate records in admissions database, enhancing data integrity and accessibility.
- Collaborated with academic departments to streamline admissions procedures and improve applicant experience.
- Guided prospective students through the full admissions cycle: inquiries, interviews, documentation, and onboarding.
- Managed a high volume of outbound calls, emails, follow-ups, and CRM recordkeeping.
- Scheduled appointments, campus tours, and enrollment meetings with accuracy, and strong organization.
- Explained programs, requirements, and timelines with clarity and empathy to diverse student populations.
- Ensured compliance by reviewing student files, collecting required documentation, and maintaining accurate records.
- Collaborated cross-functionally with financial aid, academics, and student services to ensure a smooth start for new enrollees.
- Consistently met weekly activity and enrollment metrics through strong communication and relationship-building.
Assistant Operations Manager
Infinity Energy
06.2021 - 12.2022
- Coordinated solar installation projects from contract to completion, including permits, site surveys, and scheduling.
- Communicated with city inspectors, customers, and internal teams to ensure the project moved according to plan.
- Maintained operational trackers, documents, and timelines for multiple active projects simultaneously.
- Supported process improvements that reduced delays and improved communication between teams.
Customer Service Representative
Generali Global Assistance
04.2019 - 06.2021
- Assisted customers with detailed travel insurance claims, resolving issues through patience, and clear explanations.
- Managed high-volume inbound calls and emails, consistently meeting service and resolution metrics.
- Provided step-by-step guidance for claim status, documentation needs, and refunds.
- Handled escalations with professionalism and empathy, ensuring customer satisfaction.
- Trained new team members on operational processes and customer service best practices to ensure consistent service delivery.
- Resolved complex customer inquiries through effective communication and problem-solving techniques.
Assistant Manager
Starbucks
06.2013 - 04.2019
- Led daily store operations, including opening and closing procedures, inventory control, and staff coordination.
- Built and executed daily operational plans, assigning employee positions and roles based on forecasted volume, customer flow, and labor targets.
- Managed a team of 10–15 employees across different personalities, learning styles, and communication styles.
- Performed labor management and scheduling, ensuring proper coverage while meeting payroll and labor cost goals.
- Oversaw cash handling, financial accuracy, deposit preparation, and accountability for all daily money management.
- Managed food inventory, waste levels, safety standards, and compliance requirements.
- Trained new hires and developed employees for higher-responsibility positions, improving team performance and retention.
- Handled escalated customer concerns with calm, professional communication.
- Adapted quickly to changing conditions (rushes, staff shortages, unexpected issues), while keeping operations running smoothly.
Education
Associate of Arts - Communication
Southwestern College
Chula Vista, CA06-2015
Skills
- Operations Coordination
- Dispatching & Scheduling
- Workflow Optimization
- Customer & Vendor Communication
- Project & Service Tracking
- CRM / ERP Systems (ESC, Salesforce, HubSpot)
- Documentation & Reporting
- Prioritization & Time Management
- Process Improvement
- High-Volume Email & Call Management
- Bilingual Communication (English/Spanish)
- Problem Solving & Issue Resolution
- Employee Experience
- AI Workflow Optimization
Languages
Bilingual: English & Spanish
Timeline
Service Logistics Coordinator
CCS
10.2023 - Current
Admission Representative
North West College
03.2022 - 09.2023
Assistant Operations Manager
Infinity Energy
06.2021 - 12.2022
Customer Service Representative
Generali Global Assistance
04.2019 - 06.2021
Assistant Manager
Starbucks
06.2013 - 04.2019
Associate of Arts - Communication
Southwestern College
ADDITIONAL STRENGTHS
- Highly adaptable and fast learner
- Emotionally intelligent communicator
- Passionate about people development