Viridiana Mercado
Stockton
Summary
Dynamic professional with a strong background in customer interactions and service solutions, dedicated to fostering exceptional customer experiences. Expertise in conflict resolution, communication, and problem-solving ensures high levels of customer satisfaction and loyalty. A collaborative team player, adaptable to evolving needs, consistently driven to achieve results through efficient and empathetic service delivery. Recognized for reliability and a proactive approach in aligning with customer and organizational objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Teacher’s Assistant
Chiminikes School
Stockton, CA
12.2025 - Current
- Assisted lead teacher in developing and implementing lesson plans.
- Facilitated small group activities to enhance student engagement and learning outcomes.
- Supported classroom management by reinforcing behavioral expectations and routines.
- Collaborated with educators to assess individual student needs and provide targeted support.
Daycare Assistant
Santi House
Stockton, California
11.2024 - 07.2025
- Assisted in daily care routines for children at Santi House.
- Engaged children in educational activities and playtime sessions.
- Followed all state regulations pertaining to childcare facilities including sanitizing materials after use by multiple children.
- Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
Food Service Worker
El Gusto
Stockton, California
04.2022 - 12.2022
- Prepared and served food items following health and safety guidelines.
- Collaborated with team members to ensure smooth service flow.
- Delivered exceptional customer service to enhance dining experience.
- Acquired new skills to support team and further accommodate customer needs.
Education
High School Diploma -
Lincoln High School
Stockton, CA06.2021
Skills
- Childcare regulations
- Meal preparation
- Team collaboration
- Educational activities
- First aid
- Administrative work
- Health and safety
- Adaptability and flexibility
- Calm and patient demeanor
- Computer skills
Certification
- Adult and Pediatric First Aid/CPR/AED
- Family Child Care Home Orientation
Languages
Spanish
Professional
Timeline
Teacher’s Assistant
Chiminikes School
12.2025 - Current
Daycare Assistant
Santi House
11.2024 - 07.2025
Food Service Worker
El Gusto
04.2022 - 12.2022
High School Diploma -
Lincoln High School