Viridiana Lopez
Covina
Summary
Experienced in maintaining an organized and efficient checkout area, ensuring compliance with operational standards. Demonstrated ability to handle transactions accurately, including cash and credit card processing, while providing exceptional customer service. Proficient in restocking supplies and managing promotional displays to enhance sales opportunities. Capable of resolving customer inquiries and complaints professionally, contributing to a positive shopping experience.
Outgoing Direct Care Worker experienced with patients with disabilities and acute ailments. Well-versed in assisting patients with daily living tasks. Committed to improving patient well-being through personal care and interactive engagement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Caregiver
IHSS Public Authority
Pomona
05.2013 - 05.2025
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Educated families about available resources for home health care services in the local community.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
Cashier
The spot Teriyaki & burgers
Covina
06.2024 - 01.2025
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
- Clean my area of work and keep it organized.
- Conducted price checks for special orders or discounts as requested by customers.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Accepted cash and credit card payments, issued receipts and provided change.
Cashier/manager
The golden bowl
Covina
05.2009 - 02.2013
- Provided guidance and assistance to new hires during the onboarding process.
- Evaluated current processes, identified areas for improvement and implemented solutions accordingly.
- Analyzed sales data to identify opportunities for improvement in store performance.
- Managed and trained cashiers on proper cash handling procedures.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Monitored inventory levels to ensure adequate supplies were available for daily operations.
- Recruited and trained new employees to meet job requirements.
Education
High School Diploma -
Sierra Vista High School
Baldwin Park, CA06-2001
Skills
- Patient care
- Good Customer service
- Nutritional planning
- Behavioral observation
- Effective communication
- Problem solving
- Team collaboration
- Compassion and empathy
- Multitasking and organization
- Respectful and compassionate
- Dependable and responsible
- Reliability and punctuality
- Flexible schedule
- Transaction handling
- Refunds and exchanges
- Credit card processing
- POS system operations
- Online orders preparation
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- First Aide CPR certified
Timeline
Cashier
The spot Teriyaki & burgers
06.2024 - 01.2025
Caregiver
IHSS Public Authority
05.2013 - 05.2025
Cashier/manager
The golden bowl
05.2009 - 02.2013
High School Diploma -
Sierra Vista High School