Virginia Smith
Rio Dell,CA
Summary
Proactive and goal-oriented professional with hands-on experience in Behavioral Health and Family Medicine. Has a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant III
Open Door Community Health Centers
08.2025 - Current
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures, and care plan instructions.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Obtained client medical history, medication information, symptoms, and allergies.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Medical Manager
Open Door Community Health Centers
09.2019 - 08.2025
- Spearheaded and implemented new projects to expand scope of engagement.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Called and faxed pharmacies to submit prescriptions and refills.
Medical Assistant
Open Door Community Health Centers
06.2018 - 09.2019
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Measured patient spirometry.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Measured patient pulse oximetry.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
Education
Certificate - Medical Billing And Coding Specialist
College of The Redwoods
Eureka, CA09-2023
Certificate - Medical Assistant
College of The Redwoods
Eureka, CA05-2018
High School Diploma -
Del Norte High School
Crescent City, CA06-1995
Skills
Medical office administration
- Patient-focused care
- Prescription refills
- Direct patient care
- Communicating with patient families
- Vital sign monitors
- Clinical operations
- Insurance authorizations
- Complex Problem-solving
- Medical office management
- Clinical documentation
- Electronic health records
- Administering Behavioral Health assessments
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Collaborated with team of 25 in the development of Coleman Learning Better Together DPI.
- Supervised team of 25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CCMA - Certified Clinical Medical Assistant (NHA)
- Medical Billing and Coding Specialist , College of the Redwoods - 2023
- CPR
- BLS
Timeline
Medical Assistant III
Open Door Community Health Centers
08.2025 - Current
Medical Manager
Open Door Community Health Centers
09.2019 - 08.2025
Medical Assistant
Open Door Community Health Centers
06.2018 - 09.2019
Certificate - Medical Billing And Coding Specialist
College of The Redwoods
Certificate - Medical Assistant
College of The Redwoods
High School Diploma -
Del Norte High School
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