Virginia Salanoa
Antioch
Summary
Dedicated individual with strong organizational and problem-solving strengths. Brings reliability, initiative, and a proactive approach to new challenges, eager to contribute to team goals and enhance workplace performance.
Overview
18
18
years of professional experience
Work History
Service Selling Manager
Nordstrom/ Nordstrom Rack
Vacaville, CA
07.2025 - Current
- Coordinated daily operations to ensure efficient store functionality.
- Supported team members with training on customer service standards.
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Trained staff on operational procedures and safety protocols to enhance team performance.
- Implemented scheduling systems to optimize staff allocation during peak hours.
- Monitored service quality, providing feedback for continuous improvement in customer interactions.
- Assisted in resolving customer complaints promptly, maintaining a positive shopping experience.
- Collaborated with upper management to develop strategies for improved store performance.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Managed team of 27 employees to maintain smooth-running operations of shop floor
Personal Stylist
Nordstrom
Walnut Creek, CA
06.2025 - 07.2025
- Assisted clients in selecting outfits, enhancing personal style and confidence.
- Collaborated with team members to maintain visual merchandising standards and store presentation.
- Provided personalized fashion advice, adapting to client preferences and current trends.
- Supported inventory management by organizing stock and ensuring timely restocking of popular items.
Department Manager
Nordstrom
Walnut Creek, CA
01.2024 - 06.2025
- Managed daily operations to ensure optimal customer service and store presentation.
Assistant Manager
Nordstrom
Walnut Creek, CA
01.2016 - 01.2024
- Supervised daily operations, ensuring high standards of customer service and team performance.
- Trained and mentored staff on product knowledge and sales techniques to enhance customer engagement.
- Analyzed sales data to identify trends and develop strategies that improved inventory management.
- Collaborated with cross-functional teams to implement visual merchandising standards, enhancing store presentation.
Retail Salesperson
Nordstrom Rack
Pleasant Hill, CA
12.2014 - 01.2016
- Delivered exceptional customer service, fostering positive shopping experiences and enhancing customer loyalty.
- Assisted in inventory management, ensuring product availability and organization on sales floor.
- Trained new team members on operational procedures and product knowledge to enhance team performance.
- Implemented visual merchandising strategies to optimize product displays and attract customer attention.
Cashier Team Lead
Nordstrom Rack
Daly City, CA
03.2008 - 12.2014
- Led cashier team to optimize customer service and operational efficiency.
- Trained new cashiers on register operations and customer engagement techniques.
- Monitored cash handling procedures to ensure accuracy and compliance with policies.
- Resolved customer inquiries and issues, enhancing overall shopping experience.
Education
High School Diploma -
Westmoor High
Daly City, CASkills
- Preventive Maintenance
- Exceptional organization
- Safety management
- Employee scheduling
- Staff training
- Appointment coordination
- Financial management
- Quality service
- Guest relations
Accomplishments
- Achieved 8% increases through effectively helping with Sales.
- Achieved 6% increase through effectively helping with Sales.
- Achieved10% increase through effectively helping with Sales.
- Achieved 3%increase through effectively helping with Sales.
- Collaborated with team of 27in the development of . Store Values and Standards PlayBook
Month of September 2025
Month of August 2025
Month of October 2025
Month of December 2025
Timeline
Service Selling Manager
Nordstrom/ Nordstrom Rack
07.2025 - Current
Personal Stylist
Nordstrom
06.2025 - 07.2025
Department Manager
Nordstrom
01.2024 - 06.2025
Assistant Manager
Nordstrom
01.2016 - 01.2024
Retail Salesperson
Nordstrom Rack
12.2014 - 01.2016
Cashier Team Lead
Nordstrom Rack
03.2008 - 12.2014
High School Diploma -
Westmoor High