Virginia Oxales
Edmonton,AB
Summary
Proven leader with extensive experience in retail and hospitality management, notably with McDonald's Restaurant of Canada Limited. Excelled in enhancing customer satisfaction and team productivity through effective problem-solving and collaboration. Demonstrated prowess in maintaining operational accuracy and safety, significantly boosting workplace efficiency and customer service standards.
Overview
15
15
years of professional experience
Work History
Retail Sales Associate
TheSource / Bell Mobility
10.2022 - 05.2023
- Assisted customers with product inquiries, selections, and purchases.
- Kept store environment neat and orderly, boosting customer shopping experience.
- Assisted customers in finalizing purchases.
- Addressed returns and exchanges efficiently, ensuring compliance with company policies.
Assistant Manager
Surplus Furniture & Mattress Warehouse
04.2019 - 07.2022
- Directed daily operations to ensure performance, quality, and service standards were met.
- Kept store environment clean, safe, and organized to elevate customer experience.
- Cultivated strong working relationships with staff, fostering a positive work environment.
- Oversaw cash intake and deposit logs, enhancing precision.
Assistant Manager
McDonald's Restaurant
06.2015 - 02.2019
- Oversaw daily functions to achieve performance, quality, and service targets.
- Ensured store environment remained clean, safe, and organized to enhance customer experience.
- Fostered collaboration among team members, cultivating a supportive environment.
- Addressed and resolved complaints, improving customer satisfaction.
- Managed cash intake and deposit records to enhance accuracy.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Supervisor ( Brioche Doree and Wings )
HMSHost
05.2015 - 10.2015
- Managed department operations, ensuring efficient workflow.
- Exhibited strong leadership talents and problem-solving skills to maintain team efficiency.
- Enhanced customer satisfaction through prompt responses to inquiries.
- Boosted team productivity by introducing efficient workflows.
- Quickly defused disputes among colleagues, sustaining a peaceful workspace.
Assistant Manager
McDonald's Restaurant of Canada Limited
10.2014 - 06.2015
- Managed daily operations to fulfill performance, quality, and service goals.
- Kept store environment clean, organized, and safe to boost customer satisfaction.
- Elevated customer satisfaction by promptly addressing complaints.
- Oversaw cash intake and deposit records to enhance accuracy.
- Managed daily cash reconciliations, ensuring precise financial reporting.
Front Office Receptionist /Inside Sales and Marketing Representative
Topline Sanitation Inc.
09.2013 - 01.2014
- Minimized caller wait times by promptly answering phone lines.
- Kept reception area tidy to ensure a welcoming atmosphere for clients.
- Maintained a welcoming environment for guests through efficient check-in and check-out procedures.
- Welcomed incoming visitors and customers with professionalism.
Supervisor
B.T. Enterprises LTD. Tim Horton
09.2008 - 09.2013
- Managed daily departmental operations ensuring smooth workflow.
- Harnessed leadership skills to enhance team performance.
- Enhanced customer contentment through prompt responses.
- Enhanced team output through streamlined workflows and defined staff expectations.
Education
Associate of Science - Business Administration Diploma
East West College
Brooks, AB10-2024
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
Languages
English
Full Professional
Timeline
Retail Sales Associate
TheSource / Bell Mobility
10.2022 - 05.2023
Assistant Manager
Surplus Furniture & Mattress Warehouse
04.2019 - 07.2022
Assistant Manager
McDonald's Restaurant
06.2015 - 02.2019
Supervisor ( Brioche Doree and Wings )
HMSHost
05.2015 - 10.2015
Assistant Manager
McDonald's Restaurant of Canada Limited
10.2014 - 06.2015
Front Office Receptionist /Inside Sales and Marketing Representative
Topline Sanitation Inc.
09.2013 - 01.2014
Supervisor
B.T. Enterprises LTD. Tim Horton
09.2008 - 09.2013
Associate of Science - Business Administration Diploma
East West College
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