Virginia Nyambura

Work History

RAINBOW RUIRU RESORTS

, Kenya

03.2022 - 09.2023

Extend a warm welcome to all guests and facilitate seamless check-in and check-out processes
Uphold a consistently positive demeanor and exhibit a friendly, approachable attitude
Address guest inquiries and attend promptly to their requests with professionalism and courtesy
Handle incoming phone calls adeptly, ensuring effective communication and appropriate forwarding
Oversee guest bookings and reservations, ensuring accurate records and efficient management
Maintain a well-organized and clean workspace to uphold a professional and inviting atmosphere
Confirmed appointments, communicated with clients, and updated client records.
Managed multiple tasks and met time-sensitive deadlines.
Maintained confidentiality of information regarding clients and company.
Organized, maintained and updated information in computer databases.
Collected payments, processed transactions and updated relevant records.
Handled assignments independently with good judgement and critical thinking skills.

FALCON HEIGHTS HOTEL

, Kenya

07.2021 - 09.2021

Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Restocked cleaning storage cabinets, carts and baskets for easy use.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Front Desk and Administrative Tasks:
Greeting all guests and assisting with check-in and check-out
Answering the phone, taking messages, and redirecting calls
Organizing and maintaining files and records, updating as necessary
Overseeing sorting and distribution of incoming mail
Managing guest bookings and reservations
Food and Beverage Service
Ensuring excellent quality service as per the Hotel Standard.
Maintaining cleanliness at work and guest areas by clearing, collecting, and returning food and beverage items to the proper area
Accurately recording, pre-checking, and picking up all food and beverage orders
Having comprehensive knowledge of food and beverage items, including specifications, menu prices, recipes, and style of service.

PANARI HOTEL

, Kenya

05.2019 - 12.2019

Welcoming and attending to guests, proficiently handling drink and food orders.
Verifying the accuracy and presentation of food orders prepared by kitchen personnel, ensuring they meet the highest standards of presentation for our esteemed guests
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Used cash registers and credit card machines to cash out customers.
Provided recommendations on menu items and upsold food and drinks to increase sales.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Bidii Bookstores

, Kenya

04.2017 - 08.2017

Extend greetings to customers upon their arrival at the establishment
Assume accountability for processing both cash and card transactions
Established rapport with customers using active listening and interpersonal skills.
Answered customer questions about products and services, helped locate merchandise, and promoted key items
Recommended complementary purchases to customers, increasing revenue.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Built customer loyalty and retention by delivering excellent shopping experiences.