Virginia Nyambura
Milton,ON
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
16
16
years of post-secondary education
1
1
Language
Work History
Receptionist
RAINBOW RUIRU RESORTS
, Kenya
03.2022 - 09.2023
- Extend a warm welcome to all guests and facilitate seamless check-in and check-out processes
- Uphold a consistently positive demeanor and exhibit a friendly, approachable attitude
- Address guest inquiries and attend promptly to their requests with professionalism and courtesy
- Handle incoming phone calls adeptly, ensuring effective communication and appropriate forwarding
- Oversee guest bookings and reservations, ensuring accurate records and efficient management
- Maintain a well-organized and clean workspace to uphold a professional and inviting atmosphere
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Organized, maintained and updated information in computer databases.
- Collected payments, processed transactions and updated relevant records.
- Handled assignments independently with good judgement and critical thinking skills.
Housekeeping
FALCON HEIGHTS HOTEL
, Kenya
07.2021 - 09.2021
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Front Desk and Administrative Tasks:
- Greeting all guests and assisting with check-in and check-out
- Answering the phone, taking messages, and redirecting calls
- Organizing and maintaining files and records, updating as necessary
- Overseeing sorting and distribution of incoming mail
- Managing guest bookings and reservations
- Food and Beverage Service
- Ensuring excellent quality service as per the Hotel Standard.
- Maintaining cleanliness at work and guest areas by clearing, collecting, and returning food and beverage items to the proper area
- Accurately recording, pre-checking, and picking up all food and beverage orders
- Having comprehensive knowledge of food and beverage items, including specifications, menu prices, recipes, and style of service.
Waitress
PANARI HOTEL
, Kenya
05.2019 - 12.2019
- Welcoming and attending to guests, proficiently handling drink and food orders.
- Verifying the accuracy and presentation of food orders prepared by kitchen personnel, ensuring they meet the highest standards of presentation for our esteemed guests
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Used cash registers and credit card machines to cash out customers.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Sales assistant
Bidii Bookstores
, Kenya
04.2017 - 08.2017
- Extend greetings to customers upon their arrival at the establishment
- Assume accountability for processing both cash and card transactions
- Established rapport with customers using active listening and interpersonal skills.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Recommended complementary purchases to customers, increasing revenue.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Bachelor's - Hotel And Hospitality Management
01.2017 - 05.2021
Kenya Certificate Of Secondary Education -
01.2013 - 05.2016
Kenya Certificate Of Primary Education -
01.2005 - 12.2012
Skills
Communication: Clear and effective communication with guests and staff
Problem-Solving: Ability to handle unexpected situations and find solutions promptly
Attention to Detail: Ensuring all aspects meet high standards of the guest experience
Good organizational abilitiesTeam ManagementLeading and motivating staff to provide
Exceptional serviceFinancial Acumen: Budgeting, cost control and revenue management
Profitable establishmentAdaptability: Flexibility to adapt to changing guest preferences and market trends
Marketing and Sales Skills , promoting the hotel , attracting guests and maximizing revenue
Knowledge of HospitalityTechnology: Familiarity with property management systems , booking platforms, and other relevant software
Crisis Management: Knowing how to respond in emergencies or unforeseen situations
Customer and client relations
Office administration
Organization skills
Mail handling
Strategic planning
Time management
Performance improvement
Verbal and written communication
Office management
Telephone skills
Administrative support
Professional demeanor
Security awareness
Documentation and reporting
Sorting and labeling
Scheduling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist - RAINBOW RUIRU RESORTS
03.2022 - 09.2023
Housekeeping - FALCON HEIGHTS HOTEL
07.2021 - 09.2021
Waitress - PANARI HOTEL
05.2019 - 12.2019
Sales assistant - Bidii Bookstores
04.2017 - 08.2017
KARATINA UNIVERSITY - Bachelor's, Hotel And Hospitality Management
01.2017 - 05.2021
Ndaragwa Girls Secondary School - Kenya Certificate Of Secondary Education ,
01.2013 - 05.2016
91 Municipality Primary School - Kenya Certificate Of Primary Education ,
01.2005 - 12.2012