VIRGINIA NWOSU
Hamilton,ON
Summary
Qualified with hands-on experience in customer service and food preparation. Successfully contributed to team efforts by maintaining high standards of cleanliness and efficiency. Demonstrated skills in handling customer inquiries and ensuring positive dining experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Crew Member
De Place Restaurant
Satellite Town, Lagos, Nigeria
08.2022 - 08.2024
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Kept customers and crew areas organized.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Operated cash registers and POS systems, handling over $[Amount] in cash daily.
Team Member
Golden Tulip Bar and Restaurant
Festac Town Lagos Nigeria
01.2021 - 07.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
Sales Associate
Topsunny and Sons Enterprise
Trade Fair Complex Lagos Nigeria
08.2020 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
Post-Graduate Certificate - Human Resources Management
Conestoga College
Doon Campus Kitchener04-2025
Higher National Diploma - Accounting
Institute of Management And Technology [IMT]
Enugu Nigeria12-2018
Skills
- Customer Service
- Cleaning and sanitizing
- Verbal and written communication
- Strong Work Ethic
- Cash Handling
- Stress Tolerance
Certification
- Food Handler Certification
- Smart Serve Certificate
Timeline
Service Crew Member
De Place Restaurant
08.2022 - 08.2024
Team Member
Golden Tulip Bar and Restaurant
01.2021 - 07.2022
Sales Associate
Topsunny and Sons Enterprise
08.2020 - 12.2020
Post-Graduate Certificate - Human Resources Management
Conestoga College
Higher National Diploma - Accounting
Institute of Management And Technology [IMT]