Virginia Mejorado

Rite-Aid Pharmacy

10.2003 - Current

Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
Stocked, labeled, and inventoried medication to keep accurate records.
Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.