Virginia Lefebvre

• Managed daily bakery operations and ensured product quality standards.
• Maintained a high level of product quality by ensuring proper procedures were followed for all baked goods.
• Supervised and trained bakery staff on efficient production techniques.
• Trained new employees in baking techniques, food safety standards and customer service skills.
• Implemented efficient ordering systems to reduce waste while maintaining optimal stock levels.
• Improved team flexibility by cross-training members in essential bakery functions. to build individual capabilities and secure adequate bakery coverage.
• Developed scheduling plans to optimize staff coverage during peak hours.
• Established clear performance goals for team members with regular feedback on progress towards those goals.
• Developed and implemented strategies that increased customer satisfaction and loyalty through personalized service.
• Enhanced customer service by addressing inquiries and resolving issues promptly.
• Recommended items to customers based on their preferences, enhancing their overall bakery experience.
• Displayed freshly baked items strategically to attract customers and drive sales in the bakery.
• Maintained compliance with health and safety regulations in the bakery.
• Analyzed financial statements each month to identify profitability trends and suggest adjustments.

• Performed various roles in store, including stocking shelves, operating cashier, and fulfilling phone orders to support overall store operations.
• Supported daily operations of Portage Coop Deli by ensuring smooth workflow and high standards during 9-month tenure.
• Provided excellent customer service to ensure customer satisfaction.
• Assisted customers with inquiries and provided product information.
• Coordinated with team members to efficiently restock inventory and maintain product availability.
• Stocked shelves, organized merchandise displays, and rotated products according to company standards.
• Processed returns, exchanges, refunds, and credits in accordance with company policies.
• Maintained cleanliness of sales floor and backroom areas.
• Worked in Portage Coop Deli for 9 months.

• Supervised deli staff and ensured compliance with food safety regulations.
• Trained new employees on proper food handling techniques and safety regulations.
• Trained new employees on product preparation and customer service techniques.
• Managed inventory levels and ordered supplies for deli operations.
• Ordered deli supplies to ensure adequate inventory levels.
• Developed weekly schedules to optimize staffing and enhance service efficiency.
• Resolved customer complaints and provided exceptional service experience.
• Monitored daily sales reports to maximize profitability.

• Supervised and trained deli staff on customer service, food preparation, and safety protocols, enhancing team skills and service quality.
• Supervised deli staff to ensure quality food preparation and customer service.
• Processed customer orders accurately and quickly while providing excellent customer service.
• Monitored food displays for freshness and compliance with health regulations, ensuring high standards of food safety and presentation.
• Trained new employees on food safety practices and equipment operation.
• Trained staff on baking techniques and equipment use.
• Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
• Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.

Collaborated with manager to streamline operations in bakery and deli department, contributing to overall efficiency.

Resolved conflicts between employees professionally while maintaining a positive work environment.

• Provided compassionate care to patients in a home setting.
• Ensured safety of patients through appropriate positioning, turning, lifting techniques.
• Monitored resident health and reported changes to nursing staff.
• Observed changes in patient status and response and immediately communicated concerns to nursing staff.
• Assessed patient needs and reported changes in condition to supervisor or registered nurse.
• Responded promptly to family inquiries regarding client status, ensuring timely updates and support.
• Assisted residents with daily living activities and personal care, enhancing their comfort and dignity.
• Monitored resident health and communicated changes to nursing staff, facilitating proactive care interventions.