Virginia Hillhouse

• Increased Sales by 60% and increased customer satisfaction by 40% over a year.
• Oversaw daily operations, ensuring compliance with company standards and policies.
• Analyzed sales data to identify trends, optimize inventory levels, and drive revenue growth.
• Fostered a positive work environment by promoting teamwork and employee engagement initiatives.
• Streamlined processes to reduce waste, improve service delivery times, and increase profitability.
• Established key performance indicators to monitor staff performance and drive continuous improvement efforts.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Developed and implemented strategic plans to enhance customer experience and operational efficiency.
• Mentored and trained management team on leadership best practices and performance management techniques.

• Cultivated strong client relationships to enhance customer satisfaction and retention.
• Developed strategic account plans to align client needs with company offerings.
• Coordinated cross-functional teams to ensure timely project delivery and service excellence.
• Analyzed market trends and competitor activities to identify growth opportunities for clients.
• Managed produce sales accounts reaching $750K annually
• Oversaw client acquisition and account set up through referral and “cold calls”. Includes processing credit applications, online inventory management, and

accounts receivable.

• Negotiated contract pricing based upon business needs and usage guaranteeing great value for the customer and sustained profitability
• Retained accounts through proactive relationship management and communication through regularly scheduled business reviews.
• Collaborated with Chef Partner to create additional revenue streams through home delivery and specialty pilot programs

• Achieved financial targets by following operational budgets
• Responsible for managing the day to day operational efficiencies that led to increased profits while improving processes and operational controls
• Implemented the process for hiring, recruiting, and training/development of employees
• Improved productivity by creating the measurement and evaluation strategy to determine employee efficiencies and impact
• Increased sales throughout various categories by tracking inventory, COGS, and targeting earning potential of products

• Managed the top store in the region by leading a team of 200+ employees
• Drove sales impact by implementing a robust training plan overseeing consumer needs
• Maintained healthy relationships with stakeholders of the company leading to expanded collaboration on projects such as launching tech driven implementations
• Effective in escalating capacity through sales strategy aligning actions, decisions, and goals for future leads
• Successfully developed and mentored leadership roles to aid in growth of company
• Received multiple promotions and awards for exceeding P&L management of a store with a 10 million/year revenue