Overview
Work History
Education
Skills
Languages
Timeline
Generic

Virginia Henriques

Toronto,ON

Overview

13
13
years of professional experience

Work History

Retail - Customer Service Rep

ML Group
Toronto, ON
06.2013 - Current
  • Assisted customers in the checkout process, including bagging items and processing payments.
  • Inspected returned merchandise for damage or missing parts before re-stocking.
  • Adhered to safety standards at all times while working in the store environment.
  • Organized backroom stock according to company procedures.
  • Answered customer inquiries regarding store policies, products, and services.
  • Performed cash register operations accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Maintained an organized work area to ensure efficient service to customers.
  • Handled cash, checks and cards with care and according to standards, organizing transaction records and monitoring cash register.
  • Collected deposits or payments and arranged for billing.

Postal Clerk

Canada Post
Toronto, Ontario
02.2012 - 08.2012
  • Performed daily maintenance of equipment used in the processing of postal items such as scales, franking machines.
  • Weighed packages for shipping and applied appropriate postage stamps or labels.
  • Inspected parcel wrappings before accepting them from customers to ensure they meet postal regulations.
  • Prepared outgoing mail for shipment by placing in designated containers or bags after weighing and affixing postage labels or stamps.
  • Organized postal documents such as manifests, orders, receipts, reports. for filing purposes.
  • Operated point-of-sale system to process money orders accurately and quickly.
  • Provided assistance to customers in completing necessary forms for mailing parcels and letters.
  • Assisted in maintaining cleanliness of work area throughout shift.

Cashier

Shopper's Drug Mart
Toronto, Ontario
02.2012 - 08.2012
  • Answered customer inquiries regarding store policies and procedures.
  • Collected payments and provided accurate change.
  • Answered customer questions and provided store information.
  • Worked closely with front-end staff to assist customers.
  • Welcomed customers, offering assistance to help find store items.
  • Counted and balanced cashier drawers.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.

Education

Medical Office Administrator

Medix College
Toronto
09-2025

Skills

  • Customer service
  • Office administration
  • Data entry
  • Team collaboration
  • Effective communication

Languages

English
Professional
Portuguese
Professional

Timeline

Retail - Customer Service Rep

ML Group
06.2013 - Current

Postal Clerk

Canada Post
02.2012 - 08.2012

Cashier

Shopper's Drug Mart
02.2012 - 08.2012

Medical Office Administrator

Medix College

Similar Profiles

CREATE PROFILE
Virginia Henriques