Virginia Henriques
Toronto,ON
Overview
13
13
years of professional experience
Work History
Retail - Customer Service Rep
ML Group
Toronto, ON
06.2013 - Current
- Assisted customers in the checkout process, including bagging items and processing payments.
- Inspected returned merchandise for damage or missing parts before re-stocking.
- Adhered to safety standards at all times while working in the store environment.
- Organized backroom stock according to company procedures.
- Answered customer inquiries regarding store policies, products, and services.
- Performed cash register operations accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Maintained an organized work area to ensure efficient service to customers.
- Handled cash, checks and cards with care and according to standards, organizing transaction records and monitoring cash register.
- Collected deposits or payments and arranged for billing.
Postal Clerk
Canada Post
Toronto, Ontario
02.2012 - 08.2012
- Performed daily maintenance of equipment used in the processing of postal items such as scales, franking machines.
- Weighed packages for shipping and applied appropriate postage stamps or labels.
- Inspected parcel wrappings before accepting them from customers to ensure they meet postal regulations.
- Prepared outgoing mail for shipment by placing in designated containers or bags after weighing and affixing postage labels or stamps.
- Organized postal documents such as manifests, orders, receipts, reports. for filing purposes.
- Operated point-of-sale system to process money orders accurately and quickly.
- Provided assistance to customers in completing necessary forms for mailing parcels and letters.
- Assisted in maintaining cleanliness of work area throughout shift.
Cashier
Shopper's Drug Mart
Toronto, Ontario
02.2012 - 08.2012
- Answered customer inquiries regarding store policies and procedures.
- Collected payments and provided accurate change.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Welcomed customers, offering assistance to help find store items.
- Counted and balanced cashier drawers.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Education
Medical Office Administrator
Medix College
Toronto09-2025
Skills
- Customer service
- Office administration
- Data entry
- Team collaboration
- Effective communication
Languages
English
Professional
Portuguese
Professional
Timeline
Retail - Customer Service Rep
ML Group
06.2013 - Current
Postal Clerk
Canada Post
02.2012 - 08.2012
Cashier
Shopper's Drug Mart
02.2012 - 08.2012
Medical Office Administrator
Medix College