Summary
Overview
Work History
Education
Skills
Timeline
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Virginia Bullough

Leamington,ON

Summary

Dynamic Senior Customer Service Representative at CIBC Branch With ATM, recognized for enhancing customer satisfaction through effective complaint resolution and exceptional service. Proven ability to build rapport and foster loyalty, utilizing CRM software to streamline processes. Skilled in conflict management and delivering personalized support, ensuring seamless service delivery even under pressure. Ready to contribute to a client-centered financial services team.

Overview

17
17
years of professional experience

Work History

Senior Customer Service Representative

CIBC Branch With ATM
01.2012 - Current
  • Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
  • Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
  • Processed, scheduled and executed customer orders for new and established customers.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.

Hairstylist

Modern Hair Connexions
01.2008 - 01.2012
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.

Education

No Degree - Hairstyling And Cosmetology

Marvel
Chatham

No Degree - Mutual Funds

Ifse
05-2025

Skills

  • Customer support
  • Complaint resolution
  • Quality assurance
  • Payment processing
  • Staff training
  • Credit card processing
  • Conflict management
  • Service recommendations
  • CRM software
  • Team monitoring
  • Problem resolution
  • Calm under pressure
  • Understanding customer needs
  • Issue and complaint resolution
  • Teamwork and collaboration

Timeline

Senior Customer Service Representative

CIBC Branch With ATM
01.2012 - Current

Hairstylist

Modern Hair Connexions
01.2008 - 01.2012

No Degree - Hairstyling And Cosmetology

Marvel

No Degree - Mutual Funds

Ifse

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Virginia Bullough