Virginia Bailey
Kitchener,ON
Summary
Productive Operations Supervisor practiced in business and employee management. Bringing 4 years of experience overseeing day-to-day activities and production of goods. Decisive leader and strategic problem solver with excellent communication and planning abilities.
Overview
7
7
years of professional experience
Work History
Operations Coordinator
RideCo
Kitchener, Ontario
03.2015 - 09.2019
- Field test app features and improvements, investigating and reporting app and/or service issues, asset tracking and management, supervising new applications and document submission processes, instructing and supporting driving partners on use of app and service, managing relationships with partnered taxi companies, and independent contractors.
- Responsible for managing customer and client relationships, customer issue tracking and trends, development and implementation of support infrastructure and processes, configuration of Zendesk for responding to customer inquiries, responding to customer and client support requests and inquiries.
- Responsible for managing operational tasks for international clients, investigating and reporting app and/or service issues, educating client on nuances of software, adjusting settings based on clients requirements, assisting their support team with customer based issues.
Client Service Representative
Royal Bank of Canada
St. Catharines, Ontario
08.2012 - 06.2016
- Central teller training, balancing large cash deposits, ATM maintenance, balancing overall branch cash at end of day, and process business deposits and transactions.
- Process deposits, withdrawals, bill payments for clients, assist with online banking and ATM demo’s, as well as account maintenance and general inquiries, or directing client to appropriate channels.
- Assisting clients with finding appropriate product and services for their individual needs and requests and making them aware of alternative banking methods for their convenience.
Education
Diploma - American Sign Language And Deaf Studies
George Brown College
Toronto 05-2014
High School Diploma -
Thorold High
St. Catharines06-2004
Skills
- Quality Assurance and Control
- Project Scheduling
- Conflict Mediation
- Cost-Reduction Strategies
- Excellent time management and organizational skills
- Effective at communicating with engineers
- Familiar with the agile development process
- Experienced in handling customer/client relationships
- Payroll Administration
References
References available upon request.
Timeline
Operations Coordinator
RideCo
03.2015 - 09.2019
Client Service Representative
Royal Bank of Canada
08.2012 - 06.2016
Diploma - American Sign Language And Deaf Studies
George Brown College
High School Diploma -
Thorold High
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