Virgil La Flora
Los Angeles
Summary
Accomplished Behavior Technician and Case Manager with a proven track record at Stars Of California, adept in crisis management and prevention, and exceptional in developing individualized treatment plans. Demonstrates critical thinking and active listening to enhance client outcomes, achieving over 90% success in behavior improvement goals. Expert in HIPAA requirements and behavioral support, fostering significant client progress and satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Case Manager
Volunteers of America of Greater Los Angeles
Los Angeles, CA
05.2020 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
Behavior Technician
Stars Of California
Los Angeles, CA
03.2020 - 01.2022
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Learned specialized behavior approaches to implement behavioral strategies.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
Case Manager
Hope Of The Valley Rescue Mission
Los Angeles, CA
02.2018 - 11.2021
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
Behavior Therapist
Roman Empire
Los Angeles, CA
09.2017 - 05.2020
- Established trusting relationships with clients, providing a foundation for successful behavioral change.
- Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
- Developed, managed and oversaw progress reports and treatment plan to document client progress and milestones.
- Attending clients home to assist with behaviors and to preform assessments.
Barber
Self Employed Barber
Los Angeles, CA
01.2013 - 06.2017
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
- Styled hair according to customer preferences.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
- Consistently received positive performance reviews from guests.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
- Handled administrative tasks such as appointment scheduling, inventory management, and cash handling to ensure smooth salon operations.
- Mentored junior barbers by sharing expertise on cutting techniques and best practices for maintaining a professional image within the salon environment.
Education
High School Diploma -
Los Angeles Education Corps
Los Angeles05.2013
Skills
- Data Collection
- Documentation skills
- Autism Spectrum Disorder Knowledge
- Prompting and Fading Strategies
- Positive Reinforcement
- Discrete trial teaching
- Crisis Management and Prevention
- Case Management
- Self-Management Strategies
- Task Analysis and Chaining
- Appointment Setting
- Group Instruction
- Critical Thinking
- Active Listening
- HIPAA Requirements
- Behavioral support
- Crisis Management
- Group Therapy
Certification
CPR Training
CPI Training
Fire Extinguisher Training
De-escalation Training
People Skills
Filling Paperwork
WMP Typed 40
Timeline
Case Manager
Volunteers of America of Greater Los Angeles
05.2020 - Current
Behavior Technician
Stars Of California
03.2020 - 01.2022
Case Manager
Hope Of The Valley Rescue Mission
02.2018 - 11.2021
Behavior Therapist
Roman Empire
09.2017 - 05.2020
Barber
Self Employed Barber
01.2013 - 06.2017
High School Diploma -
Los Angeles Education Corps