Viresh Pujara
Ottawa,ON
Summary
With over 30 years of experience, I provide exceptional customer service. Multilingual English, French, Hindi and Gujarati and sign language in English and French. Leadership experience and work well as a member of a team. Responsible and professional.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Porter Airlines
Ottawa, ON
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated situations efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Shift Leader
Maintair Aviation Services Air Transat/Sunwing
Ottawa, ON
01.2024 - 04.2024
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Implemented procedural updates as needed based on company policy changes or industry developments.
Airline Customer Service Agent
Maintair Aviation Services Air Transat/Sunwing
Ottawa, ON
10.2023 - 04.2024
- Provided exceptional customer service at check-in process with empathetic listening and effective problem-solving skills.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Collaborated with team members to achieve high levels of performance in demanding situations.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Proactively assisted passengers with baggage issues, minimizing delays and enhancing satisfaction.
- Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
Director
CoverModels Management
Ottawa, ON
02.2002 - 12.2022
- Adapted quickly to changing environments for continued professionalism under pressure.
- Remained focused, motivated and professional throughout long shoots and events.
- Secured repeat bookings through outstanding professionalism and versatility.
- Promoted products and services by posing for commercials, live shows, and photo shoots.
- Collaborated effectively with fellow models, photographers, stylists, and makeup artists to create cohesive and successful projects.
- Maintained a strong social media presence to promote brands effectively, gaining thousands of followers and increasing engagement.
- Performed well under pressure in fast-paced environments like runway shows or photoshoots ensuring timely project completion.
- Networked with industry professionals at events, fostering valuable relationships that led to future opportunities.
- Showcased diverse clothing styles in runway shows, contributing to successful product launches and sales growth.
- Worked closely with designers to represent their vision accurately, ensuring garment fit and styling met expectations.
- Adapted to diverse modeling requirements, from runway to print, showcasing versatility.
- Enhanced product placement effectiveness by meticulously following styling directives during shoots.
- Contributed to team brainstorming sessions for marketing strategies, bringing model's perspective to promotional efforts.
- Streamlined wardrobe changes during fashion shows to maintain event schedules, minimizing delays.
- Cultivated extensive professional network, opening doors to collaborative opportunities with industry leaders.
Education
Bachelor Of Arts - Economics
Carleton University
Ottawa, ON04.1994
Skills
- Customer Service Management
- Operations Support
- Production Reporting
- Policy Enforcement
- Team Supervision
- Flexible Schedule
- Shift Paperwork Completion
- Staff Supervision
- Strong verbal and written communication in 4 languages and sign language
- Team Collaboration and Leadership
- Decision-making capabilities
- Complaint resolution
- Professional Appearance
Languages
English
Native or Bilingual
French
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Sign Language
Professional Working
Timeline
Customer Service Representative
Porter Airlines
04.2024 - Current
Shift Leader
Maintair Aviation Services Air Transat/Sunwing
01.2024 - 04.2024
Airline Customer Service Agent
Maintair Aviation Services Air Transat/Sunwing
10.2023 - 04.2024
Director
CoverModels Management
02.2002 - 12.2022
Bachelor Of Arts - Economics
Carleton University