Virender Singh Lally

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Forest Hill Tower , High Profile Apartment Complex

• Monitored and controlled access to premises, ensuring only authorised individuals entered.
• Greeted and assisted visitors, residents, and tenants, providing exceptional customer service.
• Conducted regular patrols and surveillance of property to identify and respond to potential security threats.
• Responded to security alarms and emergencies, coordinating with law enforcement and emergency services as needed.
• Maintained detailed logs and reports of daily activities and incidents for management.
• Enforced building rules and regulations to ensure safe, secure and high profile environment.

King George Hospital , London

• Monitored hospital premises and controlled access to restricted areas, ensuring the safety of staff, patients, and visitors.
• Responded to emergencies such as patient disturbances, medical crises, or security breaches, coordinating with medical staff and emergency responders.
• Patrolled hospital grounds and facilities, checking for potential security threats, safety hazards, or unauthorized individuals.
• Assisted medical staff with managing agitated or violent patients, ensuring a calm and safe environment.
• Conducted surveillance via CCTV systems, identifying suspicious activity and taking appropriate action.
• Assisted with crowd control during high-traffic periods and special hospital events.
• Prepared detailed incident reports and maintained daily security logs in compliance with hospital policies.
• Ensured compliance with hospital safety protocols, including fire drills and evacuation procedures.

Adidas Clothing Store

• Monitored store premises, preventing theft, vandalism, and other security risks while ensuring a safe shopping environment.
• Conducted regular patrols of the sales floor, storage areas, and exits to detect suspicious activities and unauthorized individuals.
• Assisted in loss prevention by observing customer behavior and responding to potential shoplifting or internal theft incidents.
• Operated surveillance systems (CCTV) to monitor real-time activities within the store and identify potential security threats.
• Interacted professionally with customers and staff, offering assistance when needed and maintaining a visible security presence.
• Responded quickly to security alarms, disturbances, and emergencies, ensuring proper documentation of all incidents.
• Collaborated with law enforcement during investigations and incidents involving criminal activities.
• Assisted with crowd control during sales events and high-traffic periods, ensuring safety and order.

Asbestos Analysis

• Conducted thorough asbestos sampling and analysis in accordance with industry standards and regulatory guidelines.
• Used microscopy techniques such as Phase Contrast Microscopy (PCM) and Polarized Light Microscopy (PLM) to identify asbestos fibers in various materials.
• Prepared and managed accurate documentation and reports of analysis results for clients and regulatory bodies.
• Ensured compliance with safety regulations, such as OSHA and EPA, in all asbestos handling, testing, and disposal processes.
• Performed air quality monitoring and clearance testing following asbestos abatement projects.
• Calibrated and maintained laboratory equipment to ensure accurate and consistent results.
• Assisted with identification and assessment of asbestos-containing materials (ACMs) in commercial, residential, and industrial environments.
• Worked closely with environmental consultants and abatement teams to ensure proper asbestos removal and site safety.