Virambeer Kaur
Surrey
Summary
Dynamic and results-oriented professional with extensive experience in accounts management at Range Overseas and customer service roles at Walmart. Excelled in reducing financial discrepancies and enhancing client satisfaction through effective account reconciliation and customer relationship management. Skilled in invoice processing and fostering strong client relationships, achieving consistently high levels of customer satisfaction.
Overview
2025
2025
years of professional experience
Work History
Accounts Executive
Range Overseas
- Conducted thorough account reconciliations, promptly resolving any discrepancies or irregularities identified during the process.
- Reduced financial discrepancies by implementing stringent internal controls and audits to ensure accurate recordkeeping.
- Increased client satisfaction by effectively managing accounts receivable and payable processes.
- Enhanced revenue generation through diligent monitoring of account balances and timely follow-up on outstanding payments.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Recorded accurate and efficient records in customer database.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Maintained current knowledge of evolving changes in marketplace.
Customer Service Associate
Walmart
08.2022 - 04.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Handled billing and payment issues by following guidelines and resolving disputes.
Pharmacy Assistant
Walmart
12.2021 - 07.2023
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Merchandised over-the-counter goods and rotated stock.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Ensured clean and organized work environment, complying with safety and hygiene standards.
Education
Master Of Business Administration - Business Administration And Management
University Canada West
Vancouver, BC04.2023
Bachelor Of Commerce - Accounting And Business
Punjabi University
Patiala , India05.2016
Skills
- Accounts payable
- Invoice processing
- Accounts receivable
- Business development
- Strong presentation skills
- Customer service
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Customer Service Associate
Walmart
08.2022 - 04.2024
Pharmacy Assistant
Walmart
12.2021 - 07.2023
Accounts Executive
Range Overseas
Master Of Business Administration - Business Administration And Management
University Canada West
Bachelor Of Commerce - Accounting And Business
Punjabi University
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