Virali Prajapati
Etobicoke,ON
Summary
Customer-focused professional with experience in retail service, client consultation, and on-call support. Demonstrated ability to improve customer satisfaction, handle high-volume interactions, and build strong client trust through effective communication and follow-ups. Skilled in resolving complaints, managing documentation, and supporting non-technical clients, seeking a Customer Service Representative or Client Support role in Canada.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Walmart-Brampton
2024.10 - Current
- Assisted 50+ customers daily with online order verification, fulfillment status, and service-related inquiries
- Contributed to improving customer satisfaction by approximately 20% through effective problem resolution and active listening
- Resolved nearly 85% of customer concerns on first interaction, reducing escalation rates
- Conducted customer feedback surveys that helped identify service improvement opportunities
- Maintained 95% accuracy in order verification and service documents
- Reduced customer wait time by approximately 15% by efficiently managing peak-hour requests
- Supported team operations to ensure smooth service delivery in a fast-paced retail environment
Junior Consultant (Client & Support Role)
Active English -India
2024.07 - 2024.09
- Provided consultation and visa process guidance to 20+ clients weekly
- Increased client conversion rate by approximately 30% through trust-building communication and follow-up calls
- Conducted regular follow-ups, improving application completion rates by 25%
- Resolved over 90% of client inquiries without escalation
- Provided on-call assistance to remote clients, improving accessibility and response time by 40%
- Maintained 100% documentation accuracy for client records and scheduling
- Strengthened client retention through professional communication and service transparency
Education
Google IT Support Professional Certificate - undefined
Coursera
02.2026
Cloud Data Management - undefined
Conestoga College, Doon Campus
Kitchener, ON, Canada12.2025
Master's in Computer Application - Information Technology
HNGU
Gujarat, India05.2024
Skills
- Customer Satisfaction improvement
- First-call resolution
- Complaint Handling & De-escalation
- On-call & Phone Support
- Client Follow-ups
- Relationship Building
- Services Documentation
- Conflict Resolution
Credentials And Education
- Google IT Support Professional Certificate, Coursera, 02/01/26
- Cloud Data Management, Conestoga College, Doon Campus, 12/01/25
- Master's in Computer Application and Information Technology, HNGU, Gujarat, India, 05/01/24
Timeline
Customer Service Associate
Walmart-Brampton
2024.10 - Current
Junior Consultant (Client & Support Role)
Active English -India
2024.07 - 2024.09
Google IT Support Professional Certificate - undefined
Coursera
Cloud Data Management - undefined
Conestoga College, Doon Campus
Master's in Computer Application - Information Technology
HNGU